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- Tasks: Support and maintain devices, providing first-level break/fix service on-site.
- Company: Join Apogee, a leader in Managed Print Services, dedicated to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the front-line hero, solving tech issues and enhancing client productivity every day.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Apply quickly as we may close applications once we find the right fit!
The predicted salary is between 30000 - 42000 £ per year.
As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.
Key Duties include:
- Respond to customer service requests for the repair of business equipment.
- Proactively monitor all devices using Apogee or client applications for faults and consumable requirements.
- Undertake fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts.
- Develop and implement ongoing preventative maintenance schedules.
- Report all activity using both Apogee and client incident management systems.
- Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results.
- Work with colleagues to help overcome new or unusual faults.
- Carry out the hardware and network/scanning installation of equipment provided by the company and ensure the machine performs to the customer's satisfaction.
- Proactively provide guidance and training to clients so they can maximise the productivity of the equipment and avoid operator faults.
- Effectively manage onsite stock of spare parts and consumables.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
On-Site Engineer in Bath employer: Apogee Corporation**
Contact Detail:
Apogee Corporation** Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Engineer in Bath
✨Tip Number 1
Familiarise yourself with Apogee's Managed Print Service and the specific technologies they use. Understanding their systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Apogee, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled technical issues in the past. Being able to articulate your problem-solving skills and experience with hardware and software repairs will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during any interactions with the recruitment team. Since this role involves liaising with clients, demonstrating your ability to communicate effectively and maintain customer satisfaction is crucial.
We think you need these skills to ace On-Site Engineer in Bath
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and responsibilities of the On-Site Engineer position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Technical Skills: Make sure to emphasise your technical skills related to hardware and software support, fault diagnosis, and preventative maintenance. Use specific examples from your past experiences to demonstrate your expertise.
Showcase Customer Service Experience: Since this role involves liaising with customers and ensuring their satisfaction, include any relevant customer service experience in your application. Highlight instances where you successfully resolved issues or improved client relationships.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Apogee Corporation**
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to hardware and software repairs. Be prepared to discuss specific tools and techniques you've used in the past, as well as any relevant experience with remote monitoring software.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with clients, be ready to showcase your customer service skills. Think of examples where you've successfully resolved customer issues or improved their experience, and be prepared to share these during the interview.
✨Familiarise Yourself with Apogee's Services
Research Apogee's Managed Print Service and understand their offerings. This will not only show your interest in the company but also help you tailor your answers to align with their values and service levels.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations, such as a device malfunction or a difficult customer, and be ready to explain your thought process.
