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- Tasks: Support sales teams and enhance customer experiences through data insights and problem-solving.
- Company: Join Apogee, a leading tech company with over 30 years of expertise.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development opportunities.
- Why this job: Be the vital link in a dynamic team and make a real impact.
- Qualifications: Strong communication skills and experience in sales support or customer operations.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT, delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
Join Our Team: Sales Support & Customer Executive
Are you the "operational glue" that keeps high-performing Sales teams together? We are looking for a proactive, data-savvy, and customer-centric Sales Support & Customer Executive to act as a vital link between our sales team and our valued clients. If you thrive in a fast-paced environment where you can juggle analytical reporting with relationship management, this is the role for you.
As a Sales Support & Customer Executive, you won't just be "handling admin." You will be the go-to for supporting our Account Executives and our customers' journey. You will empower our Account Directors with the data they need to win deals, ensure new customers are onboarded flawlessly, and act as a professional problem-solver for any challenges that arise.
What You Will Do
- Be the Expert Voice: Manage and resolve customer queries with a professional, "can-do" attitude.
- The Power of Data: Run KPI and usage reports (MIF) to provide insights that drive sales proposals and business decisions.
- Smooth Onboarding: Oversee the workflow of new deals, ensuring every internal department is aligned and the customer experience is seamless.
- Sales Enablement: Support the sales cycle by preparing documentation and covering for Account Executives to ensure no ball is ever dropped.
- Process Improvement: Identify bottlenecks and work with internal teams to make our operations even sharper.
Hours of work Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week once training is completed. Travel to London for training and meetings is required on a monthly basis - (travel paid for by the company).
SKILLS AND EXPERIENCE REQUIRED
- Be a Natural Communicator: Able to build rapport with anyone, from internal tech teams to external stakeholders.
- Detail-Oriented: Take a "measure twice, cut once" approach to reporting and documentation.
- Tech-Fluent: Comfortable with CRM systems (Salesforce/HubSpot) and highly proficient in Excel.
- Resilient & Resourceful: Stay calm under pressure and take ownership of problems until they are solved.
- Experience: Background in Sales Support, Account Management, or Customer Operations; B2B experience is a strong advantage.
We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
BENEFITS
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Pension scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Mental health first aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
WHY JOIN APOGEE
At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer, we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 - we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
Sales Support & Customer Executive in Maidstone employer: Apogee Corporation**
Contact Detail:
Apogee Corporation** Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support & Customer Executive in Maidstone
✨Tip Number 1
Network like a pro! Reach out to current employees at Apogee on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sales Support & Customer Executive role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CRM systems like Salesforce or HubSpot. Be ready to discuss how you've used data to drive decisions in past roles, as this will show you're the perfect fit for the data-savvy aspect of the job.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve tackled challenges head-on. This will demonstrate your resilience and resourcefulness, which are key traits for the Sales Support & Customer Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re genuinely interested in joining the Apogee team and contributing to our mission.
We think you need these skills to ace Sales Support & Customer Executive in Maidstone
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description to show us that you understand what we're looking for in a Sales Support & Customer Executive.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving processes or enhancing customer satisfaction, we love to see how you've made an impact in your previous roles.
Apply Through Our Website: We recommend applying directly through our website for a smooth process. It’s quick and easy, and it ensures your application gets to the right place without any hassle!
How to prepare for a job interview at Apogee Corporation**
✨Know the Company Inside Out
Before your interview, make sure you research Apogee thoroughly. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Data Skills
Since the role involves running KPI and usage reports, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will demonstrate your tech-savviness and analytical mindset.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've resolved customer queries or improved workflows. Be ready to share these stories during the interview, highlighting your proactive approach and resilience under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, sales processes, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
