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- Tasks: Join our Helpdesk team to resolve tech issues and deliver top-notch customer service.
- Company: Apogee is a dynamic company focused on innovative tech solutions and exceptional client support.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Why this job: Gain hands-on experience in tech support while making a real impact on client satisfaction.
- Qualifications: No specific qualifications required; just a passion for technology and helping others.
- Other info: Quick application process – no need to repeat your CV!
The predicted salary is between 30000 - 42000 £ per year.
Hours of work: Monday to Friday 8am - 6pm on a rota basis, HYBRID 2 days home, 3 office - after training.
As part of our fast-paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely, delivering an efficient and effective customer service to our clients, focused on exceeding expectations.
- Using remote access software to assist our clients in diagnosing and resolving software related faults and faults relating to print, scan, fax, colour queries, network related issues and software support.
- Respond to P1 Outages within the allocated timescales.
- Produce Major Incident (MI) reports following P1 incidents.
- Act as an escalation point for our Level 2 team, whilst working with our Professional Services teams to solve intricate technical cases.
- Mentor Level 2 technicians, providing feedback from their escalations to Level 3.
- Ensure client satisfaction.
- Escalate service requests that cannot be met within agreed service levels.
- Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Contribute to Apogee's growing technical knowledge base specifically in the infrastructure and networking space.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy - no need to repeat your entire CV, we promise!
Level 3 Helpdesk Technician in Maidstone employer: Apogee Corporation**
Contact Detail:
Apogee Corporation** Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Helpdesk Technician in Maidstone
✨Tip Number 1
Familiarise yourself with common printing, network, and software issues that clients face. Being able to discuss these topics confidently during your interview will show that you understand the role and can hit the ground running.
✨Tip Number 2
Brush up on your remote access software skills. Since you'll be using these tools to assist clients, demonstrating your proficiency in them can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for mentoring and teamwork. As a Level 3 Technician, you'll be expected to guide Level 2 technicians, so expressing your passion for helping others grow can make a positive impression.
We think you need these skills to ace Level 3 Helpdesk Technician in Maidstone
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Level 3 Helpdesk Technician position. Tailor your application to highlight relevant experience in resolving technical issues and providing customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in a helpdesk or technical support role. Mention specific examples of how you've resolved issues, mentored others, or contributed to a knowledge base.
Showcase Communication Skills: Since the role involves timely communication with clients, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and provide examples of how you've kept clients informed during technical incidents.
Tailor Your Application: Customise your application to reflect the company's values and the specific requirements of the job. Mention your ability to work in a fast-paced environment and your commitment to exceeding client expectations.
How to prepare for a job interview at Apogee Corporation**
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Level 3 Helpdesk Technician. Familiarise yourself with common issues related to printing, networking, and software support, as well as the tools you'll be using, like remote access software.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues in the past. Highlight your ability to diagnose problems quickly and effectively, as this is crucial for the role.
✨Emphasise Communication Skills
Since timely communication with clients is key, be ready to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, as you'll need to keep clients informed about incident progress.
✨Be Ready to Discuss Mentoring
As part of the role involves mentoring Level 2 technicians, think about your previous experiences in guiding others. Be prepared to share how you've provided feedback and supported colleagues in their development.
