Field Service Engineer in Inverness

Join to apply for the Field Service Engineer role at Apogee Corporation.

About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation supported by our market leading service operations. Our core values—Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility—shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation.

Job Details

Location: Inverness and Northern Scotland. This role is subject to an Enhanced Disclosure and Barring Service (DBS) check and requires disclosure of all spent and unspent convictions, cautions, reprimands, and final warnings. An offer of employment is conditional upon a satisfactory DBS certificate.

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement effective repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers and provide detailed reports on work completed, ensuring acceptance of equipment condition and performance post-service.
• Install equipment sold by the company and ensure optimal performance to customer satisfaction.
• Provide training and guidance to customers to maximise equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote at client sites, with occasional attendance at our offices for team meetings and training.

Skills and Experience Required

• Experience as an engineer on MFD printers.
• IT knowledge with the ability to network devices and set up scanning functions.
• Strong customer service skills and prior customer‑facing experience.
• Experience working in a target‑driven environment.
• Professional appearance and demeanor at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

Benefits

• Flexible working options.
• 33 days holiday, including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4 × salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle2work scheme.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

Additional Information

Apogee is dedicated to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. If flexibility is important to you, please include this information in the salary section of your application. If you have a disability or health condition that requires reasonable adjustments during the application process, contact the Talent Team. Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change.