At a Glance
- Tasks: Be the friendly face of Apogee, providing top-notch support and service to clients.
- Company: Join Apogee, a leading tech company with over 30 years of experience.
- Benefits: Enjoy flexible working, generous holiday, and professional development opportunities.
- Other info: Great career growth potential and a supportive team culture.
- Why this job: Make a real difference in client experiences while working in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
ABOUT US
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.
As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
JOB DETAILS
As part of Apogee's Managed Print Service, the Onsite Service Assistant plays a key role in delivering an outstanding workplace experience for our client.
Based on site at a prestigious corporate location, you will act as the face of Apogee, providing a visible, professional, and customer-focused service to employees and visitors.
This is a highly client-facing position where building positive relationships, communicating effectively, and providing responsive support are just as important as the operational aspects of the role.
You will work closely with colleagues, stakeholders, and the wider Apogee support team to ensure a seamless and first-class customer experience at all times.
Key Responsibilities
- Provide a welcoming, professional, and approachable point of contact for all print and workplace support enquiries.
- Respond promptly to customer requests and ensure issues are resolved or escalated appropriately.
- Build strong working relationships with client stakeholders and end users.
- Deliver a consistently high standard of customer service and maintain excellent client satisfaction levels.
- Proactively monitor print devices and ensure they are fully operational and ready for use.
- Manage consumables, including replenishment, ordering, installation, and recycling activities.
- Provide basic device support, including clearing paper jams and resolving minor operational issues.
- Monitor service performance and communicate updates to the Area Service Manager.
Work collaboratively with Apogee and client teams to ensure contractual service levels are achieved.
- Maintain a professional appearance and represent Apogee positively at all times.
Working Pattern
Monday to Friday, 08:30 - 16:30. This role is fully onsite, five days per week.
SKILLS AND EXPERIENCE REQUIRED
Essential
- Previous experience in a customer service, hospitality, concierge, facilities, workplace support, retail, reception, or front-of-house role.
- Excellent communication and interpersonal skills.
- Professional, confident, and articulate when interacting with people at all levels.
- Strong customer focus with a genuine desire to help others.
- Well-presented, personable, and approachable.
- Able to build positive relationships and establish credibility quickly.
- Strong organisational skills with the ability to prioritise multiple tasks.
- Comfortable working independently as well as part of a wider team.
- Reliable, proactive, and solution-focused.
- Computer literate with experience using Microsoft Office applications.
Desirable
- Experience working within a corporate or professional services environment.
- Experience supporting workplace services, facilities or managed service operations.
- Basic technical knowledge or an interest in technology and office equipment.
- BASIC DBS
- This post is subject to a
Basic Disclosure and Barring Service (DBS) check.
Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions.
Spent convictions do not need to be declared and will not be taken into account.
We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
BENEFITS
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Pension scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including financial wellbeing support
- Mental health first aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
- #J-18808-Ljbffr
Client Services Assistant employer: Apogee Corporation Ltd
Apogee is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture at a prestigious corporate location. With benefits like flexible working options, generous holiday allowances, and support for professional development, employees are empowered to thrive both personally and professionally. The collaborative environment fosters strong relationships and ensures that every team member plays a vital role in delivering outstanding service to clients.
