At a Glance
- Tasks: Resolve complex technical issues and enhance customer IT infrastructure.
- Company: Leading managed workplace services provider, part of HP Inc.
- Benefits: Competitive salary, flexible working, career development, and wellbeing initiatives.
- Other info: Inclusive workplace with opportunities for growth and community involvement.
- Why this job: Join a supportive team and make a real impact in tech solutions.
- Qualifications: Strong experience in Microsoft 365, Azure, and enterprise environments.
The predicted salary is between 40500 - 49500 £ per year.
Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.
We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.
As a 3rd Line Support Technician, you are a senior escalation point within Apogee's support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery.
You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards, improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale.
What you will be doing:
- Acting as a final escalation point for complex technical issues
- Maintaining and improving customer IT infrastructure, including patching and upgrades
- Designing, implementing, and supporting technical solutions across server, cloud, and network environments
- Contributing to infrastructure change, system improvements, and new deployments
- Supporting client onboarding and producing high-quality technical documentation
- Providing guidance and technical direction to 1st and 2nd line teams
- Working within change control and service management processes
- Supporting customers professionally via phone, email, and self-service portals
- Participating in an on-call rota (up to one week in every four)
- Continuing technical development through training and certifications
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
SKILLS AND EXPERIENCE REQUIRED
You will be a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments.
Essential technical experience includes:
- Strong hands-on experience with Microsoft 365 and Azure
- Strong experience in SCCM System Center Configuration Manager (SCCM)
- Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender
- Strong working knowledge of Windows Server environments (2016+), including AD, Group Policy, DNS, DHCP, and RDS
- Experience maintaining Hybrid Active Directory environments
- Experience with virtualisation platforms such as Hyper-V or VMware
- Strong understanding of networking fundamentals, including VLANs, routing, firewalls, and WiFi
- Experience working as a 3rd line escalation point within a tiered support model
- Strong awareness of IT security best practice
We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
SC CLEARANCE: For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.
Technical Consultant - 3rd Line in Wakefield employer: Apogee Corporation Limited
Apogee is an exceptional employer that prioritises employee growth and well-being, offering flexible working options and a comprehensive benefits package including 33 days of holiday, enhanced family-friendly benefits, and professional development sponsorship. Our inclusive work culture fosters innovation and collaboration, allowing you to thrive in a supportive environment while making a meaningful impact within the technology sector.
Contact Details:
Apogee Corporation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant - 3rd Line in Wakefield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Apogee Corporation Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Technical Consultant - 3rd Line in Wakefield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Apogee Corporation Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Apogee Corporation Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Apogee Corporation Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
