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- Tasks: Lead and manage Level 2 & 3 Technical Helpdesk teams to ensure top-notch service.
- Company: Join Apogee, a forward-thinking company focused on customer satisfaction and continuous improvement.
- Benefits: Enjoy flexible work-from-home options and a supportive work-life balance.
- Why this job: This role offers mentorship opportunities and the chance to drive team performance in a dynamic environment.
- Qualifications: Looking for someone with advanced print and IT expertise to guide our technicians.
- Other info: This is a maternity cover position for 6 months, with potential for flexible hours.
The predicted salary is between 36000 - 60000 £ per year.
This role is a maternity cover for 6 months We are seeking a forward-thinking and logical individual to lead our Level 2 & 3 Technical Helpdesk teams. You will oversee the day-to-day management of our technicians, ensuring high service standards and swift resolution of hardware, IT, and software issues for our clients. This role is pivotal in ensuring customer satisfaction, meeting KPIs, and driving continuous improvement within our Technical Helpdesk division. Key Responsibilities Oversee the daily operations of the Level 2 & 3 Technical Helpdesk teams. Mentor and develop technicians using your advanced print and IT expertise. Drive team performance with relevant training programmes and KPIs. Manage complaints and client feedback to maintain customer satisfaction. Support strategic initiatives, process creation, and adherence to business functions. Liaise with internal teams, including senior management, PS teams, and Account Managers. Ensure continual service improvement through process review and benchmarking. Conduct regular 1-to-1 meetings to support technician growth. Prioritise and manage ticket workflows effectively. Produce accurate performance reports to identify areas for improvement.A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Flexibility: We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs. Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment
Technical Helpdesk Team Leader - Fixed term Contract employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Team Leader - Fixed term Contract
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in IT support and helpdesk management. Being knowledgeable about current tools and methodologies will not only impress us but also show that you're proactive and forward-thinking.
✨Tip Number 2
Highlight your experience in mentoring and developing teams. We value leaders who can inspire and elevate their team members, so be ready to share specific examples of how you've successfully guided technicians in the past.
✨Tip Number 3
Prepare to discuss your approach to managing client feedback and complaints. We want to see how you handle challenging situations and ensure customer satisfaction, so think of scenarios where you've turned negative experiences into positive outcomes.
✨Tip Number 4
Showcase your ability to analyze performance metrics and implement improvements. We are looking for someone who can produce accurate reports and use data to drive continuous improvement within the team, so be ready to discuss your analytical skills.
We think you need these skills to ace Technical Helpdesk Team Leader - Fixed term Contract
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Technical Helpdesk Team Leader position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing technical teams, resolving IT issues, and driving customer satisfaction. Use specific examples that demonstrate your leadership and problem-solving skills.
Showcase Your Skills: Make sure to mention any relevant certifications or training in IT and management. Highlight your ability to mentor and develop team members, as well as your experience with performance reporting and process improvement.
Express Flexibility: Since the role offers flexible working arrangements, mention your openness to different work patterns in your application. This shows that you are adaptable and willing to meet the company's needs.
How to prepare for a job interview at Apogee Corporation Limited
✨Show Your Leadership Skills
As a Technical Helpdesk Team Leader, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully managed teams in the past, focusing on mentoring and developing technicians.
✨Highlight Your Technical Expertise
Make sure to discuss your advanced knowledge in print and IT. Be prepared to explain how this expertise has helped you resolve complex issues and improve service standards in previous roles.
✨Emphasize Customer Satisfaction
Customer satisfaction is key in this role. Prepare to talk about specific instances where you've managed client feedback or complaints effectively, ensuring a positive outcome for both the client and your team.
✨Discuss Continuous Improvement Initiatives
Be ready to share your thoughts on process improvement. Discuss any strategies you've implemented in the past that have led to enhanced team performance and service delivery, as this aligns with the company's goals.
