Professional Services Telecoms Engineer

Location: One position in the North and one in the South.

About Us:

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print, and Managed IT Services with Europe’s Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation, all supported by our market-leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organization. We are looking for inspiring and pioneering individuals who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

Job Summary

We have two roles available, both field-based – one in the North of England and one in the South of England. The role comes with a car or car allowance, and you will be required to undertake a standard DBS for the role.

Following bespoke solution designs, the Deployment Services team is responsible for the onsite deployment of telecoms and IT devices, including items such as telephone handsets and headsets.

Reporting to the Telecoms Manager, the deployment team will be required to support the setup and full implementation of the approved solution so consistency is maintained throughout the project.

Key Responsibilities:

• Installation of telecoms hardware devices on customer sites, including, but not limited to:
• Setup, configuration & installation of cloud telephony
• Networking
• Surveys
• Testing
• Troubleshooting of SIP handsets and networking
• Support the project(s) team and sales in day-to-day duties to achieve project deployment targets.
• Confidence to tackle problems and help people solve technical issues.
• Implement projects in a timely and professional manner.
• Confidently converse with customers via phone/video conference or on-site meetings to scope technical elements of a project.
• Review and manage applicable project documentation.
• Carry out installation, testing, and training to ensure a smooth deployment so the solution can be signed off by the client.
• Identify and progress additional sales opportunities relating to a project and other offerings.
• Willingness to travel throughout the UK, which may result in spending time away from home when applicable.
• Liaise with third parties, i.e., service providers and IT companies, to assist in project completion and troubleshooting.

Experience and Skills Required

Core Competencies:

• Experience in the setup, configuration & installation of cloud telephony is essential.
• Experience with cloud/hosted telephony, SIP handsets, and IT infrastructure is essential.
• Understanding of basic network terminology, e.g., network routing, IP addressing, VLANs.
• Awareness of telecoms terminology.
• Understanding of services, e.g., leased lines, SOGEA, FTTP.
• Full clean UK driving license.

Ideal Candidate Will Have:

• Good communication & time management skills.
• Excellent communication skills & telephone manner.
• Basic IT skills.
• Excellent attention to detail and high levels of accuracy.
• Excellent organizational skills.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family-friendly benefits (maternity, adoption, paternity, and IVF).
• Two paid days off per year for voluntary work to support our local communities.
• Pension scheme.
• Life assurance 4 x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle to work scheme.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP employee discount programmes.
• Mobile phone discounts.

We are a Disability Confident Committed Employer.

Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership,” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.

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