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- Tasks: Support customers by repairing and maintaining production printers and office equipment.
- Company: Join Apogee, a leading tech company with 30 years of experience in IT solutions.
- Benefits: Enjoy flexible working, 33 days holiday, and enhanced family-friendly benefits.
- Why this job: Be part of a diverse team that values your individuality and fosters innovation.
- Qualifications: Experience with production printers and strong technical skills are essential.
- Other info: This role is fully remote, with occasional team meetings and training.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ABOUT USWith 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility – shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.
Please take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
JOB DETAILSTo carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Respond to customer service requests for the repair of business equipment and production printers
Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
Work with colleagues to help overcome new or unusual faults
Invoke the call escalation process in a timely manner
Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfactionA typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.
SKILLS AND EXPERIENCE REQUIRED
Experience of fixing production printers and digital presses – such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
Experience in the office equipment industry
Technical skills, with a strong electronic and mechanical background
Strong IT knowledge with the ability to network devices and to set up scanning functions
The ability to provide first class customer service with previous customer facing experience.BENEFITS
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Staff Reward Scheme
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts
Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.
If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on
Print Production Engineer employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print Production Engineer
✨Tip Number 1
Familiarise yourself with the specific brands and models of production printers mentioned in the job description, such as Ricoh, Konica Minolta, and Xerox. Having hands-on experience or knowledge about these machines will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since the role requires providing first-class customer service, sharing examples of how you've successfully handled customer interactions can set you apart.
✨Tip Number 3
Connect with current or former employees of Apogee on professional networking sites. They can provide insights into the company culture and what it takes to succeed in the Print Production Engineer role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your technical skills in detail, especially regarding electronic and mechanical backgrounds. Be ready to explain how you've applied these skills in previous roles, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Print Production Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fixing production printers and digital presses. Use specific examples that demonstrate your technical skills and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role and aligns with Apogee's core values. Mention how your background and skills make you a great fit for their inclusive culture.
Highlight Technical Skills: In your application, emphasise your strong electronic and mechanical background, as well as your IT knowledge. Be specific about your experience with networking devices and setting up scanning functions.
Showcase Customer Service Experience: Since the role requires first-class customer service, include examples of previous customer-facing roles where you successfully resolved issues or improved customer satisfaction.
How to prepare for a job interview at Apogee Corporation Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with production printers and digital presses, especially brands like Ricoh, Konica Minolta, and Xerox. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Demonstrate Customer Service Excellence
Since the role involves customer interaction, share examples of how you've provided exceptional service in previous positions. Emphasise your ability to communicate effectively and build rapport with clients.
✨Align with Company Values
Familiarise yourself with Apogee's core values such as Integrity, Passion, and Inclusivity. During the interview, express how your personal values align with theirs and how you can contribute to their culture.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific faults or service requests. Prepare by thinking through common issues in the office equipment industry and how you would approach diagnosing and resolving them.
