Onsite Service Engineer

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility – shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Job Summary

As an Onsite Service Engineer , you will be the first point of contact for maintaining and supporting cutting-edge print and IT devices at our client’s site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.

Key Responsibilities:

• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients, empowering them to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, along with security and data integrity protocols.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

Flexibility:

We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Experience and Skills Required

What We Are Looking For

• Prior experience as an engineer specialising in MFD printers is essential.

We are seeking candidates who can:

• Build strong client relationships through professionalism and excellent communication.
• Solve technical problems with confidence and efficiency.
• Demonstrate basic networking, scanning, and IT knowledge.
• Work well under pressure, managing multiple tasks while meeting deadlines.
• Thrive independently and as part of a supportive team.

What We Offer

• A collaborative workplace where your contributions are valued.
• Ongoing training, including manufacturer and in-house courses.
• The opportunity to develop a fulfilling and rewarding career in a forward-thinking company.

Join Apogee and be part of a team where innovation, professionalism, and inclusivity are at the heart of everything we do.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support our local communities.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4 x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle2work scheme.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

We are a Disability Confident Committed Employer.

Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.

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