Document Services Assistant

Are you passionate about delivering exceptional service in a professional and corporate environment? We are seeking an articulate, detail-oriented Onsite Service Assistant to join our team at a prestigious client site. This is a unique opportunity to work in a professional setting where you will play a vital role in maintaining and supporting our managed print services, ensuring a seamless experience for our client.

What You Will Do

• Receive, prioritise and process reprographics requisitions.
• Operate the photocopying machinery/equipment in the most efficient and cost effective manner. Ensure appropriate stocks of materials and supplies are maintained.
• Maintain records of photocopying/resources used.
• Maintain and undertake basic repairs to equipment where practical to do so or arrange alternative servicing.
• Be responsible for the safe storage of equipment and materials and the disposal of waste products in accordance with the relevant regulations and guidelines.
• Ensure you maintain a safe, calm and friendly environment.
• Cover key areas to ensure that Health and Safety requirements and other relevant regulations (e.g. COSHH) responsibilities & duties are adhered to and observed.
• Provide an efficient and effective postal service to company premises in line with department ‘best practice’ and ensure compliance to relevant policies and procedures.
• Create and prepare electronic files that are stipulated by management and/or client requests.
• Carry out appropriate QC checks on your own work and that of others when necessary.
• Complete all necessary paperwork accurately and in line with QC procedures where applicable.
• Meet and maintain agreed service level agreements for company requirements.
• Arrange collections for international deliveries with external courier companies to sort all incoming mail and distribute it efficiently and accurately.
• Any other ad hoc duties covering key areas of responsibilities & duties.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

Flexibility:

We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.