Contracts & Payouts Administrator

ABOUT USWith 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility – shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless. At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service. JOB DETAILSWe are seeking a detail-oriented and proactive Contracts & Payouts Administrator to join our Contracts Division. This non-managerial position plays a critical role in ensuring the smooth management of service contracts, financial transactions, and customer settlements. The ideal candidate will be highly organised, capable of managing multiple priorities, and confident communicating with internal teams and external partners. This role offers the opportunity to contribute directly to operational efficiency, financial accuracy, and customer satisfaction across the business. Load new service contracts accurately into the ERP system Generate initial customer invoices and handle related administration Manage amendments and resolve contractual queries Apply annual price increases per contractual terms Issue credit notes and re-invoices as needed Finalise contracts and maintain up-to-date records Payouts & Funding Coordination Use funding platforms to manage queries and support payout efficiency Upload documentation to funding portals Collaborate with sales to resolve funding issues and avoid delays Prepare funder packs post-delivery Monitor received payments against forecasts and report accordingly Financial Reporting & Forecasting Maintain and update cash forecasting tools Work with Finance to ensure accurate reporting Ensure timely completion of invoicing tasks Produce monthly activity reports and flag training needs where necessary Internal Collaboration & Communication Assign daily tasks using internal dashboards Communicate effectively across departments to resolve queries Work collaboratively via shared inboxes Ensure inboxes are managed and responded to efficiently Compliance & Documentation Process contracts in accordance with funder regulations Create and distribute accurate documentation using e-signature tools Provide detailed summaries when deals deviate from expected margins Verify documentation for correct signatories and audit trails Run reports to track outstanding queries and deal progress For roles with office-based hybrid working: A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. For fully remote roles: A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Minimum 1-2 years\’ experience in a contracts, finance, or administrative support role, ideally within a commercial or service-driven environment. Proficient in Microsoft Word, Outlook, and Excel (basic level) Exceptional organisational skills with the ability to multitask and meet deadlines High attention to detail and accuracy Strong written and verbal communication skills Self-motivated, with the ability to work independently and in a team Proactive and solution-oriented approach Desirable Experience understanding of contract types Familiarity with contract terms and conditions and use of ledger systems. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process. If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on