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For Companies At a Glance
- Tasks: Help clients solve tech issues remotely, from printing to networking.
- Company: Join Apogee Corporation, a leader in innovative IT solutions.
- Benefits: Enjoy flexible remote work and a dynamic team environment.
- Why this job: Be part of a fast-paced team where every challenge is an opportunity to shine.
- Qualifications: Tech-savvy problem solvers with a passion for customer service are welcome.
- Other info: Shifts include evenings and weekends; training provided before starting.
The predicted salary is between 30000 - 42000 £ per year.
Are you a problem solver with a passion for technology? Do you thrive in a fast-paced environment where every challenge is an opportunity to innovate? At Apogee Corporation, we are looking for a 24/7 Helpdesk Technician to join our HP3S Helpdesk team, providing expert remote support to our clients. Why Apogee?As an independent subsidiary of HP Inc., we deliver cutting-edge workplace and IT solutions that empower organisations to work smarter. Our commitment to excellence, innovation, and customer-first service drives us to redefine what is possible. The RoleAs a 24/7 Helpdesk Technician, you will play a key role in resolving printing, network, and software issues remotely, ensuring a seamless experience for our clients. Working within a shift pattern—including evenings and weekends—you will support solutions such as PaperCut MF, SafeQ Cloud, and HP-branded products while maintaining exceptional service standards. What You Will Do Use remote access tools to diagnose and resolve print, scan, fax, colour, and network-related faults. Respond to P1 Outages within SLA timeframes and produce Major Incident reports. Provide technical support in collaboration with HP support teams. Manage escalated calls through to resolution. Maintain detailed technical documentation and contribute to knowledge base growth. Ensure timely and professional communication with clients at all times.Hours: The shifts will operate on a bi-weekly basis, on the below times: 08:00am – 17:00pm 16:00pm – 1:00 am 12:00am – 09:00am Training before the shift patterns start will be a minimum of 4 weeks business hours Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment
24/7 Helpdesk Technician (Remote) employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Helpdesk Technician (Remote)
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as PaperCut MF and SafeQ Cloud. Having hands-on experience or knowledge about these solutions will give you an edge during the interview.
✨Tip Number 2
Practice your problem-solving skills by simulating common technical issues that a Helpdesk Technician might encounter. This will help you articulate your thought process and solutions clearly during the interview.
✨Tip Number 3
Since the role requires working in shifts, be prepared to discuss your availability and flexibility. Highlight any previous experience you have with shift work or handling high-pressure situations.
✨Tip Number 4
Research Apogee Corporation and its commitment to innovation and customer service. Being able to speak to their values and how you align with them can set you apart from other candidates.
We think you need these skills to ace 24/7 Helpdesk Technician (Remote)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 24/7 Helpdesk Technician position. Understand the key responsibilities and required skills, such as remote troubleshooting and communication with clients.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in remote environments. Emphasize any experience with tools like PaperCut MF or HP products, as well as your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since the role involves maintaining professional communication with clients, make sure to emphasize your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at Apogee Corporation Limited
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved technical issues in the past. Highlight your analytical thinking and ability to troubleshoot effectively, as these are crucial for a Helpdesk Technician.
✨Familiarize Yourself with Relevant Tools
Research and understand the remote access tools and software mentioned in the job description, such as PaperCut MF and SafeQ Cloud. Being knowledgeable about these tools will demonstrate your readiness for the role.
✨Emphasize Communication Skills
Since you'll be providing support remotely, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to maintain professional communication with clients.
✨Prepare for Shift Work
Understand the shift patterns and be ready to discuss your flexibility regarding working evenings and weekends. Showing that you are adaptable and willing to meet the demands of the role will make a positive impression.
