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For Companies At a Glance
- Tasks: Help clients solve tech issues remotely, from printing to networking.
- Company: Join Apogee Corporation, a cutting-edge subsidiary of HP Inc.
- Benefits: Enjoy flexible remote work and a dynamic team environment.
- Why this job: Be part of a fast-paced team where every challenge is an opportunity to innovate.
- Qualifications: Tech-savvy problem solvers with a passion for customer service are welcome.
- Other info: Shifts include evenings and weekends; training provided before shifts start.
The predicted salary is between 28800 - 43200 £ per year.
Are you a problem solver with a passion for technology? Do you thrive in a fast-paced environment where every challenge is an opportunity to innovate? At Apogee Corporation, we are looking for a 24/7 Helpdesk Technician to join our HP3S Helpdesk team, providing expert remote support to our clients. Why Apogee?As an independent subsidiary of HP Inc., we deliver cutting-edge workplace and IT solutions that empower organisations to work smarter. Our commitment to excellence, innovation, and customer-first service drives us to redefine what is possible. The RoleAs a 24/7 Helpdesk Technician, you will play a key role in resolving printing, network, and software issues remotely, ensuring a seamless experience for our clients. Working within a shift pattern—including evenings and weekends—you will support solutions such as PaperCut MF, SafeQ Cloud, and HP-branded products while maintaining exceptional service standards. What You Will Do Use remote access tools to diagnose and resolve print, scan, fax, colour, and network-related faults. Respond to P1 Outages within SLA timeframes and produce Major Incident reports. Provide technical support in collaboration with HP support teams. Manage escalated calls through to resolution. Maintain detailed technical documentation and contribute to knowledge base growth. Ensure timely and professional communication with clients at all times.Hours: The shifts will operate on a bi-weekly basis, on the below times: 08:00am – 17:00pm 16:00pm – 1:00 am 12:00am – 09:00am Training before the shift patterns start will be a minimum of 4 weeks business hours Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment
24/7 Helpdesk Technician (Remote) employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Helpdesk Technician (Remote)
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as PaperCut MF and SafeQ Cloud. Having hands-on experience or knowledge about these solutions will give you an edge during the interview.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Tip Number 3
Since this role requires working in shifts, be prepared to discuss your flexibility and willingness to work evenings and weekends. Showing that you are adaptable can make a positive impression on the hiring team.
✨Tip Number 4
Research Apogee Corporation and its commitment to innovation and customer service. Being able to articulate why you want to work for them specifically will demonstrate your genuine interest in the position.
We think you need these skills to ace 24/7 Helpdesk Technician (Remote)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the 24/7 Helpdesk Technician position. Understand the key responsibilities and required skills, such as remote troubleshooting and communication with clients.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in remote environments. Emphasize any experience with tools like PaperCut MF or HP products, as well as your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since the role involves maintaining professional communication with clients, make sure to emphasize your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at Apogee Corporation Limited
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved technical issues in the past. Highlight your ability to think critically and innovate under pressure, as this role requires quick thinking and effective solutions.
✨Familiarize Yourself with Relevant Tools
Make sure you understand the remote access tools and software mentioned in the job description, such as PaperCut MF and SafeQ Cloud. Being knowledgeable about these tools will demonstrate your readiness for the role.
✨Emphasize Communication Skills
Since you'll be providing support remotely, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to maintain professionalism in all client interactions.
✨Understand Shift Patterns and Flexibility
Be aware of the shift patterns and express your willingness to work evenings and weekends. Showing that you're flexible and committed to meeting the needs of the team will make a positive impression.
