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For Companies At a Glance
- Tasks: Help clients solve tech issues remotely, from printing to networking.
- Company: Join Apogee Corporation, a leader in innovative IT solutions.
- Benefits: Enjoy flexible remote work and a dynamic team environment.
- Why this job: Be part of a fast-paced team that values innovation and customer service.
- Qualifications: Tech-savvy problem solvers with a passion for helping others are welcome.
- Other info: Shifts include evenings and weekends; training provided before starting.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you a problem solver with a passion for technology? Do you thrive in a fast-paced environment where every challenge is an opportunity to innovate? At Apogee Corporation, we are looking for a 24/7 Helpdesk Technician to join our HP3S Helpdesk team, providing expert remote support to our clients.\\n\\nWhy Apogee?As an independent subsidiary of HP Inc., we deliver cutting-edge workplace and IT solutions that empower organisations to work smarter.
Our commitment to excellence, innovation, and customer-first service drives us to redefine what is possible.\\n\\nThe RoleAs a 24/7 Helpdesk Technician, you will play a key role in resolving printing, network, and software issues remotely, ensuring a seamless experience for our clients. Working within a shift pattern—including evenings and weekends—you will support solutions such as PaperCut MF, SafeQ Cloud, and HP-branded products while maintaining exceptional service standards.\\n\\nWhat You Will Do\\nUse remote access tools to diagnose and resolve print, scan, fax, colour, and network-related faults.\\nRespond to P1 Outages within SLA timeframes and produce Major Incident reports.\\nProvide technical support in collaboration with HP support teams.\\nManage escalated calls through to resolution.\\nMaintain detailed technical documentation and contribute to knowledge base growth.\\nEnsure timely and professional communication with clients at all times.Hours:\\n\\nThe shifts will operate on a bi-weekly basis, on the below times:\\n\\n08:00am – 17:00pm\\n 16:00pm – 1:00 am \\n 12:00am – 09:00am\\n\\nTraining before the shift patterns start will be a minimum of 4 weeks business hours\\n\\nApogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment
24/7 Helpdesk Technician (Remote) employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Helpdesk Technician (Remote)
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as PaperCut MF and SafeQ Cloud. Having hands-on experience or knowledge about these solutions will give you an edge during the interview.
✨Tip Number 2
Since this role requires working in shifts, be prepared to discuss your flexibility and availability during the interview. Highlight any previous experience you have with shift work or remote support roles to demonstrate your adaptability.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to explain your thought process and the steps you took to reach a solution.
✨Tip Number 4
Research Apogee Corporation and its commitment to innovation and customer service. Being able to articulate why you want to work for them and how you align with their values can set you apart from other candidates.
We think you need these skills to ace 24/7 Helpdesk Technician (Remote)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 24/7 Helpdesk Technician position. Understand the key responsibilities and required skills, such as remote troubleshooting and customer communication.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly with remote tools and technologies mentioned in the job description, like PaperCut MF and HP products.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and passion for technology. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since the role requires professional communication with clients, emphasize your ability to communicate clearly and effectively in both written and verbal forms in your application.
How to prepare for a job interview at Apogee Corporation Limited
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved technical issues in the past. Highlight your ability to think critically and innovate under pressure, as this role requires quick thinking and effective solutions.
✨Familiarize Yourself with Relevant Tools
Make sure you understand the remote access tools and software mentioned in the job description, such as PaperCut MF and SafeQ Cloud. Being knowledgeable about these tools will demonstrate your readiness for the role.
✨Emphasize Communication Skills
Since you'll be communicating with clients regularly, practice articulating your thoughts clearly and professionally. Show that you can maintain a positive attitude even when dealing with challenging situations.
✨Understand the Shift Patterns
Be aware of the shift patterns and express your flexibility regarding working evenings and weekends. This shows your commitment to the role and your understanding of the demands of a 24/7 helpdesk environment.
