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- Tasks: Resolve printing and network issues remotely while providing top-notch customer service.
- Company: Join Apogee, a dynamic team focused on exceeding client expectations in tech support.
- Benefits: Enjoy a structured work schedule with a 1-hour lunch break and opportunities for mentorship.
- Why this job: Be part of a fast-paced environment where you can grow your technical skills and help clients succeed.
- Qualifications: Experience in tech support and strong problem-solving skills are essential for this role.
- Other info: Work Monday to Friday, 8:30 AM to 5:30 PM, with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely, delivering an efficient and effective customer service to our clients, focussed on exceeding expectations Using remote access software to assist our clients in diagnosing and resolving software related faults and faults relating to print, scan, fax, colour queries, network related issues and software support. Respond to P1 Outages within the allocated timescales. Produce Major Incident (MI) reports following P1 incidents. Act as an escalation point for our Level 2 team, whilst working with our Professional Services teams to solve intricate technical cases. Mentor Level 2 technicians, providing feedback from their escalations to Level 3 Ensure client satisfaction. Escalate service requests that cannot be met within agreed service levels. Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes or agreed outages Contribute to Apogees growing technical knowledge base specifically in the infrastructure and networking space. Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week). Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitmen…
Level 3 Helpdesk Technician employer: Apogee Corporation** Careers
Contact Detail:
Apogee Corporation** Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Helpdesk Technician
✨Tip Number 1
Familiarize yourself with common printing, network, and software issues. Being able to discuss these topics confidently during your interview will show that you have the technical knowledge we value.
✨Tip Number 2
Practice using remote access software if you haven't already. Demonstrating your ability to assist clients remotely will set you apart from other candidates.
✨Tip Number 3
Brush up on your communication skills. Since timely communication with clients is crucial, being able to articulate complex technical issues in a simple way will be a big plus.
✨Tip Number 4
Show your willingness to mentor others. Highlight any past experiences where you've helped colleagues or provided feedback, as this aligns with our team-oriented culture.
We think you need these skills to ace Level 3 Helpdesk Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Level 3 Helpdesk Technician position. Understand the key responsibilities, such as resolving printing and network issues, and how you can demonstrate your experience in these areas.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, technical support, and any specific software or tools mentioned in the job description. Use keywords from the job listing to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at Apogee.
Highlight Communication Skills: Since timely communication with clients is crucial, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've kept clients informed during technical incidents or outages.
How to prepare for a job interview at Apogee Corporation** Careers
✨Show Your Technical Skills
Be prepared to discuss your experience with remote access software and troubleshooting techniques. Highlight specific examples where you've resolved complex issues, especially related to printing, networking, or software support.
✨Demonstrate Customer Service Excellence
Since the role focuses on exceeding client expectations, share instances where you went above and beyond for a customer. Emphasize your communication skills and how you keep clients informed during the resolution process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Practice articulating your thought process when handling P1 outages or mentoring Level 2 technicians.
✨Familiarize Yourself with Major Incident Reporting
Understand the importance of producing Major Incident reports. Be ready to discuss how you would approach documenting incidents and what key information you believe should be included.
