At a Glance
- Tasks: Provide 2nd line support, resolving complex IT issues and collaborating with teams.
- Company: Join Apogee, a leading tech company backed by HP Inc.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development opportunities.
- Other info: Diversity and inclusion are at our core; bring your authentic self to work!
- Why this job: Make a real impact in IT while developing your skills in a supportive environment.
- Qualifications: Experience with Microsoft 365, Azure, and strong IT support skills required.
The predicted salary is between 38250 - 46750 £ per year.
As a 2nd Line Support Technician, you will be a vital escalation point within our tiered support model. You will work closely with our 1st Line teams and collaborate with the 3rd Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control, and clear documentation – all while building trusted relationships with public sector stakeholders.
What you will be doing:
- Acting as an escalation point for technical issues that cannot be resolved by 1st Line support
- Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects
- Supporting and maintaining customer IT infrastructure, including regular patching and software updates
- Following robust change control processes and producing clear, accurate documentation
- Assisting with IT projects such as infrastructure changes, deployments, and client onboarding
- Providing professional support via phone, email, and self-service portals
- Accurately logging and updating tickets to meet agreed service level agreements (SLAs)
- Participating in an on-call rota, no more than one week in every four
- Investing in your own development through training, learning, and professional certifications
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
Essential Experience And Skills:
- Proven experience with Microsoft 365 and Azure, including Intune and Entra
- Strong understanding of End User Compute environments
- Experience supporting Windows 10 and Windows 11 devices at scale
- Confident working in Hybrid Active Directory environments
- A good general understanding of IT security best practice
Desirable Experience:
- Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management
- Public sector or large enterprise environments (5,000+ users)
- Microsoft Windows Server technologies – AD, Group Policy, DNS, DHCP, RDS
- Exchange Online and broader Microsoft 365 services
- Networking fundamentals including VLANs, routing, and WiFi
- Familiarity with Sophos, Meraki, or Ubiquiti technologies
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
Benefits:
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Pension scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including financial wellbeing support
- Mental health first aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
2nd Line Support Technician (SCCM / Intune) in Maidstone employer: Apogee Corporation**
At Apogee, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and personal growth. With flexible working options, generous benefits including enhanced family-friendly policies, and a commitment to diversity and inclusion, we create an environment where every employee can thrive and make a meaningful impact. Join us in our mission to transform IT solutions while enjoying a supportive atmosphere that values integrity, passion, and respect.
