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- Tasks: Provide exceptional service support and conduct maintenance for business equipment.
- Company: Join Apogee, a leading tech company with a focus on innovation and diversity.
- Benefits: Enjoy flexible working, competitive holiday allowance, and professional development opportunities.
- Why this job: Make a real impact by helping customers maximise their equipment efficiency.
- Qualifications: Experience with MFD printers and strong customer service skills required.
- Other info: Fully remote role with occasional team meetings and training sessions.
The predicted salary is between 30000 - 40000 £ per year.
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base:
- Conducting service visits to address reported calls and maintain high standards of professional service support.
- Responding promptly to customer service requests for the repair of business equipment.
- Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
- Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
- Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
- Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
- Managing inventory of spare parts and consumables effectively to support service operations.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.
It is essential that you have worked as an engineer on MFD printers, possess IT knowledge with the ability to network devices and set up scanning functions, and have the ability to provide first-class customer service with previous customer-facing experience. You should be willing to undertake training on new product lines, such as Laptops and PCs. Flexible working options are available.
Field Training Engineer in Bangor employer: Apogee Corporation*
Contact Detail:
Apogee Corporation* Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Training Engineer in Bangor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Apogee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to service engineering. Think about how you can showcase your experience with MFD printers and customer service skills. We want to see your passion shine through!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to provide exceptional service support, just like Apogee values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Apogee.
We think you need these skills to ace Field Training Engineer in Bangor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Field Training Engineer role shine through. We want to see that you’re genuinely excited about the opportunity to work with us and support our diverse customer base.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially with MFD printers and IT knowledge. We love seeing how your skills align with what we do at Apogee, so don’t hold back on showcasing your expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Apogee Corporation*
✨Know Your Tech
Make sure you brush up on your knowledge of MFD printers and IT networking. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the equipment but can also handle real-world issues.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills and ability to connect with clients.
✨Show Your Flexibility
Apogee values flexibility, so be prepared to discuss how you adapt to changing situations. Whether it's learning new product lines or adjusting your schedule for client needs, demonstrating your willingness to be flexible will resonate well with the interviewers.
✨Embrace Diversity
Familiarise yourself with Apogee's commitment to diversity and inclusion. Be ready to share your thoughts on how diverse teams contribute to innovation and success. This shows that you align with their values and are ready to contribute to a positive workplace culture.