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- Tasks: Provide top-notch service support and maintain business equipment for diverse clients.
- Company: Join Apogee, a leading tech company with 30 years of expertise.
- Benefits: Enjoy flexible working, ~33 days holiday, and professional development opportunities.
- Why this job: Make a real impact by helping customers maximise their equipment efficiency.
- Qualifications: Experience with MFD printers and strong customer service skills required.
- Other info: Work remotely with occasional team meetings and training sessions.
The predicted salary is between 30000 - 40000 £ per year.
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base:
- Conducting service visits to address reported calls and maintain high standards of professional service support.
- Responding promptly to customer service requests for the repair of business equipment.
- Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
- Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
- Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
- Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
- Managing inventory of spare parts and consumables effectively to support service operations.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.
It is essential that you have worked as an engineer on MFD printers, possess IT knowledge with the ability to network devices and set up scanning functions, and have the ability to provide first class customer service with previous customer facing experience. Willingness to undertake training on new product lines, such as Laptops and PCs, is also required.
Flexible working options and ~33 days holiday including bank holidays are offered.
Field Service Engineer (m/w/d) in Bangor employer: Apogee Corporation*
Contact Detail:
Apogee Corporation* Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (m/w/d) in Bangor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the role. Think about how you can showcase your experience with MFD printers and customer service. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple gesture that keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Field Service Engineer (m/w/d) in Bangor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with MFD printers and any IT knowledge you have, especially around networking devices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous customer-facing experience makes you a great fit. Remember, we love seeing your personality come through!
Showcase Your Customer Service Skills: Since providing first-class customer service is key for us, make sure to include specific examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Apogee Corporation*
✨Know Your Tech
Make sure you brush up on your knowledge of MFD printers and IT networking. Be ready to discuss your hands-on experience with these devices, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the equipment but can also handle real-world issues.
✨Customer Service Focus
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you turned a challenging customer experience into a positive one. This will highlight your ability to communicate effectively and maintain professionalism.
✨Show Your Flexibility
The job mentions flexible working options, so be prepared to discuss your adaptability. Share experiences where you've had to adjust to changing circumstances or learn new skills quickly. This will demonstrate that you're open to growth and can thrive in a dynamic environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.