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- Tasks: Support and maintain print devices while delivering exceptional client service.
- Company: Join Apogee, Europe's largest multi-brand managed services provider.
- Benefits: Enjoy flexible working, 33 days holiday, and enhanced family-friendly benefits.
- Why this job: Grow your technical skills in a supportive, dynamic team environment.
- Qualifications: Professionalism, problem-solving skills, and computer literacy are essential.
- Other info: We promote diversity and welcome all applicants, offering flexible work options.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for an opportunity to grow your technical skills, work in a client-facing role, and be part of a dynamic service team? Join Apogee, Europe's largest multi-brand provider of managed services, as an Onsite Service Assistant and help deliver exceptional service to our clients while developing your career in a supportive environment.
About the Role
As an Onsite Service Assistant, you will be responsible for supporting and maintaining a fleet of print devices across one or multiple client locations. Acting as the first point of contact for service and maintenance, you will use remote monitoring tools and incident management applications to deliver a high standard of device support.
Key Responsibilities:
- Proactively monitor a large fleet of print devices using remote monitoring software and on-site checks.
- Perform first-line repairs on hardware and software (training provided).
- Ensure timely escalation of issues to Field Engineers or Technical Helpdesk when necessary.
- Manage the ordering and replenishment of consumables, toners, and spare parts.
- Maintain accurate records of device performance and activity.
- Support device installation, relocation, and maintenance of inventory records.
- Deliver client training, assist with capturing meter readings, and contribute to contract growth initiatives.
Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week).
What You Bring:
- Professionalism in client interactions, both remotely and face-to-face.
- Problem-solving abilities with an aptitude for technical fault resolution.
- Strong organisational skills and attention to detail under pressure.
- Self-motivation and the ability to work independently or within a team.
- Flexibility and a positive attitude towards change.
- Computer literacy with proficiency in MS Office; IT knowledge is highly desirable.
Benefits:
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Pension scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Mental health first aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
We are a Disability Confident Committed Employer. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.
Onsite Service Assistant (OSA) employer: Apogee Corporation
Contact Detail:
Apogee Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Assistant (OSA)
✨Tip Number 1
Familiarise yourself with the latest remote monitoring tools and incident management applications. Being knowledgeable about these technologies will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Practice your client interaction skills, both in person and over the phone. Role-playing different scenarios with friends or family can help you feel more comfortable and professional when dealing with clients during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. This will highlight your aptitude for fault resolution, which is crucial for the Onsite Service Assistant role.
✨Tip Number 4
Research Apogee's values and recent initiatives, especially around community support and employee development. Being able to discuss how your personal values align with theirs can make a strong impression during your interview.
We think you need these skills to ace Onsite Service Assistant (OSA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Onsite Service Assistant role. Emphasise any technical skills, client-facing experience, and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description and explain how your background makes you a great fit for the role.
Highlight Technical Skills: Since the role involves technical fault resolution and device support, be sure to mention any relevant IT knowledge or experience with remote monitoring tools in your application.
Showcase Soft Skills: The job requires professionalism and strong organisational skills. Use examples from your past experiences to demonstrate your ability to work independently, manage time effectively, and maintain a positive attitude under pressure.
How to prepare for a job interview at Apogee Corporation
✨Showcase Your Technical Skills
As an Onsite Service Assistant, you'll be dealing with print devices and technical issues. Be prepared to discuss any relevant technical experience you have, even if it's from previous jobs or personal projects. Highlight your problem-solving abilities and any familiarity with remote monitoring tools.
✨Demonstrate Client Interaction Experience
Since this role involves client-facing responsibilities, share examples of how you've successfully interacted with clients in the past. Emphasise your professionalism and ability to communicate effectively, both remotely and face-to-face.
✨Emphasise Organisational Skills
The job requires strong organisational skills and attention to detail. Prepare to discuss how you manage tasks under pressure and maintain accurate records. You might want to provide specific examples of how you've handled multiple responsibilities simultaneously.
✨Express Flexibility and a Positive Attitude
Apogee values flexibility and a positive attitude towards change. Be ready to talk about times when you've adapted to new situations or changes in your work environment. Show that you're open to learning and growing within the role.
