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- Tasks: Support customers with IT solutions and collaborate on exciting projects.
- Company: Join Apogee, a leading tech company with over 30 years of expertise.
- Benefits: Flexible working, 33 days holiday, professional development, and wellness support.
- Other info: Inclusive culture that values diversity and offers excellent career growth.
- Why this job: Kickstart your tech career in a dynamic environment with real impact.
- Qualifications: Basic coding knowledge and a passion for technology.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Location: Maidstone or London (Remote or Hybrid Options)
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
We are seeking a Workflow Helpdesk Technician to join our Professional Services team. This is an exciting entry-level opportunity for graduates or candidates with limited professional experience who are passionate about technology and eager to develop their career.
In this role, you will:
- Support our customers and internal teams with IT and workflow solutions.
- Work with a variety of software products, learning how to integrate them into client environments.
- Log and track activities and support tickets, adhering to service standards.
- Collaborate with colleagues to deliver projects and maintain excellent customer service.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role can either be remote or hybrid. Attendance at our offices in either Maidstone or London is required periodically for team meetings and training if you do prefer a remote working environment.
Skills and Experience Required
- Basic coding knowledge: Exposure to JavaScript, HTML, CSS, or similar through coursework or personal projects.
- Strong communication, attention to detail, time management, and the ability to follow guidance and work under supervision.
- General IT understanding: Awareness of workflow software or willingness to learn, with enthusiasm for technology.
- Database awareness: Familiarity with MySQL or MSSQL concepts (classroom or project experience).
Benefits
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Pension scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Mental health first aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
Workflow and Development Technician in Maidstone employer: Apogee Corp
Contact Detail:
Apogee Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow and Development Technician in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Apogee. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to IT and workflow solutions. The more comfortable you are speaking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 3
Show off your passion for technology! During the interview, share any personal projects or coursework that relate to coding or IT. This will demonstrate your enthusiasm and willingness to learn, which is exactly what Apogee is looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Workflow and Development Technician in Maidstone
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! Mention any relevant coursework or personal projects that showcase your coding skills or interest in IT. We love seeing candidates who are eager to learn and grow with us.
Tailor Your Application: Make sure to customise your application to fit the Workflow Helpdesk Technician role. Highlight your communication skills, attention to detail, and any experience with workflow software. This helps us see how you can contribute to our team right from the start!
Keep It Clear and Concise: We appreciate a straightforward application! Stick to the point and avoid fluff. Use clear language to describe your experiences and skills, so we can easily understand what you bring to the table. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s quick and easy, and it ensures that your application gets to the right place. Plus, applying early is a good idea since we might close the advert if we get enough applications.
How to prepare for a job interview at Apogee Corp
✨Know Your Tech Basics
Brush up on your coding knowledge, especially JavaScript, HTML, and CSS. Even if you’re not a pro, being able to discuss your exposure to these technologies will show your enthusiasm for the role and your willingness to learn.
✨Show Off Your Communication Skills
Since this role involves supporting customers and internal teams, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex ideas or resolved issues, as this will demonstrate your strong communication skills.
✨Demonstrate Your Attention to Detail
Prepare to discuss how you manage tasks and ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference, whether in coursework or personal projects.
✨Be Ready to Collaborate
This position requires teamwork, so think about times when you’ve worked with others to achieve a goal. Be prepared to discuss how you handle feedback and contribute to group projects, as this will highlight your collaborative spirit.