At a Glance
- Tasks: Deliver exceptional customer experiences and solve complex operational challenges.
- Company: Join Maersk, a global leader in logistics and shipping.
- Benefits: Diverse workplace, continuous learning, and career growth opportunities.
- Other info: Dynamic environment with a focus on teamwork and innovation.
- Why this job: Embrace variety and make a real impact in customer experience and logistics.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 27000 - 33000 £ per year.
Customer Experience Consultant Contact type: Fixed Term Do you enjoy building strong customer relationships and delivering exceptional service?
At Maersk, we are transforming the logistics industry through innovation, digitalization, and a customer-first mindset.
We are looking for a Customer Experience Consultant to join our team supporting a global key customer.
This is an exciting opportunity for someone who thrives in a dynamic, fast-paced environment, enjoys solving complex operational challenges, and is passionate about delivering outstanding customer experiences across the end-to-end shipment lifecycle.
Working closely with customers, internal stakeholders, operations, finance, and logistics teams across Europe, you will play a key role in ensuring seamless execution, proactive communication, and continuous service excellence.
What We Offer
When you join Maersk, you'll find that the world is your workplace.
You'll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things.
We believe in individual performance within highly professional teams supported by our distinctive values.
To us, teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.
Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.
Through Constant Care and Humbleness, we strive to prepare for the future while never forgetting that our customers are at the center of everything we do.
At Maersk, we take pride in hiring the best person for the job—irrespective of gender, age, nationality, or religious belief.
Key Responsibilities
- Deliver an exceptional customer experience throughout the end-to-end shipment lifecycle.
- Act as a trusted point of contact for a global key customer, ensuring timely and professional communication across multiple channels.
- Coordinate daily shipment execution, including tracking shipments from origin through final delivery, proactively managing delays and exceptions.
- Ensure import and export documentation is complete and accurate, working closely with customs and operational teams.
- Coordinate warehouse delivery bookings and ensure shipments are delivered on time while minimizing additional costs.
- Support financial activities including validating ad hoc charges (such as detention & demurrage, waiting time, and spot rates) before processing within internal systems.
- Prepare and maintain operational reports, milestone tracking, and performance analysis using multiple systems and Excel.
- Build strong working relationships with internal stakeholders across Operations, Finance, Customs, Control Tower teams, and European colleagues to ensure seamless service delivery.
- Understand customer needs, business drivers, and operational priorities to provide proactive solutions and continuous improvement.
- Manage customer queries, resolve issues, and take ownership until successful resolution.
- Support customer onboarding activities and contribute to increasing customer satisfaction and long-term business growth.
- Promote digital solutions and encourage customers to maximize the use of Maersk's digital platforms.
- Identify opportunities to improve processes and adapt quickly to changing customer requirements and evolving operational procedures.
Who We Are Looking For
We're looking for someone who enjoys solving problems, communicating with a wide variety of stakeholders, and working in an environment where priorities can change quickly.
- Previous experience in Logistics, Supply Chain, Shipping, Customer Service, or a related field is preferred but not essential.
- Excellent communication and stakeholder management skills.
- Strong customer focus with the ability to build trusted relationships.
- Excellent organizational skills and attention to detail.
- Strong analytical mindset with good problem-solving ability.
- Ability to work independently and take ownership of tasks.
- Adaptability and resilience in a constantly evolving business environment.
- Good knowledge of Microsoft Excel and the ability to work across multiple systems.
- Confidence in decision-making and managing competing priorities.
Why This Role?
This role is ideal for someone who enjoys variety and wants exposure to operations, customer experience, finance, reporting, and supply chain coordination within one of Maersk's global key customer accounts.
No two days are the same, making it an excellent opportunity for someone who embraces change, enjoys continuous learning, and wants to build a long-term career in logistics and customer experience.
Maersk is committed to a diverse and inclusive workplace
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk. com.
Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.
As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
For more information.
All the way.
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Customer Experience Consultant in Manchester employer: APM Terminals
Maersk is an exceptional employer that fosters a culture of continuous improvement and operational excellence, making it an ideal place for professionals looking to make a significant impact. With a strong commitment to employee development, you will have access to extensive training opportunities and the chance to lead transformative initiatives in a collaborative environment. Located in a dynamic industry, Maersk offers unique advantages such as a diverse workforce and a focus on innovation, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like APM Terminals.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like APM Terminals. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Consultant in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to APM Terminals.
How to prepare for a job interview at APM Terminals
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in APM Terminals's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services APM Terminals offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
