At a Glance
- Tasks: Deliver exceptional customer service and manage complex cases for global accounts.
- Company: Join Maersk, a global leader in logistics with a focus on innovation and sustainability.
- Benefits: Enjoy 25 days annual leave, bonuses, and family-friendly perks in a dynamic environment.
- Other info: Maersk values diversity and offers excellent career growth opportunities.
- Why this job: Be part of a team that shapes the future of global trade and logistics.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
The predicted salary is between 31500 - 38500 £ per year.
Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.
About the Role
We’re looking for Senior Customer Experience Consultants who are:
- Collaborative – thrive in a team environment and build strong relationships
- Solutions-focused – proactive in problem-solving and process improvement
- Client-centric – passionate about delivering world-class service
You’ll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.
Key Responsibilities
- Deliver exceptional customer service and manage escalations
- Liaise with global stakeholders and third-party suppliers
- Identify challenges in client supply chains and propose solutions
- Monitor performance and produce KPI reports
- Participate in supply chain projects and continuous improvement initiatives
What We’re Looking For
- Passion for customer satisfaction and service excellence
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, evolving environment
- Previous logistics experience is a plus
- Proficiency in Microsoft Office
What’s in it for you?
- A dynamic, international environment where your ideas matter
- 25 days annual leave (option to buy/sell 5 days)
- Annual bonus, pension scheme, and family-friendly benefits
- Daily lunch allowance and on-site canteen
- Access to mental and financial health tools through our Employee Assistance Program
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Senior Customer Experience Consultant in Liverpool employer: APM Terminals
Maersk is an exceptional employer that fosters a culture of innovation and continuous learning, particularly in the dynamic field of cybersecurity. With a focus on hands-on threat hunting and collaboration across global operations, employees are empowered to shape new security capabilities while enjoying a supportive work environment that prioritises professional growth and work-life balance, free from overnight shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Consultant in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at APM Terminals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like APM Terminals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Experience Consultant in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to APM Terminals:Your cover letter is your chance to shine! Tell us why you want to work at APM Terminals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at APM Terminals!
How to prepare for a job interview at APM Terminals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
