At a Glance
- Tasks: Manage customer journeys and resolve queries while learning logistics and supply chain skills.
- Company: Join Maersk, a global leader in integrated logistics with a diverse culture.
- Benefits: Gain hands-on experience, earn a recognised qualification, and enjoy career progression opportunities.
- Other info: Inclusive workplace that values diverse thinking and offers support throughout your journey.
- Why this job: Kickstart your career in customer service and logistics with real-world experience.
- Qualifications: Level 4 in English and Maths; passion for customer service and teamwork.
The predicted salary is between 35000 - 45000 £ per year.
What We Offer
This is an exciting opportunity to begin your career with Maersk, a global leader in integrated logistics.
As a Customer Experience Apprentice, you will gain valuable hands-on experience while working towards a nationally recognised apprenticeship qualification.
You'll be supported by experienced colleagues and mentors who will help you develop the knowledge, skills, and behaviours needed for a successful career in customer experience, supply chain, and logistics.
Working in a diverse and fast-paced environment, you'll gain exposure to international business operations, build professional relationships, and learn how to deliver outstanding customer service.
At Maersk, we are committed to helping our apprentices grow and develop, providing real career progression opportunities within a global organisation.
What We Are Looking For
This apprenticeship is ideal for someone who is eager to learn, passionate about customer service, and looking to start or build a long-term career in logistics and supply chain management.
As a Customer Experience Apprentice, you will learn how to manage the end-to-end customer journey, proactively identify and resolve issues, build strong stakeholder relationships, and contribute to continuous improvement initiatives that benefit both Maersk and our customers.
You will combine practical, on-the-job experience with structured learning through your apprenticeship programme, developing valuable skills that will support your future career.
Key Responsibilities
- Follow established processes and procedures to manage customer expectations and maintain accurate documentation.
- Support the Customer Experience team in delivering high levels of productivity, accuracy, and service in line with agreed service standards.
- Participate in cross-functional teamwork and projects.
- Learn how to manage end-to-end shipment processes in compliance with company procedures.
- Ensure services are delivered as promised and communicate proactively with customers regarding any changes or exceptions.
- Take ownership of customer queries and support their effective resolution by working with relevant stakeholders.
- Support e Commerce initiatives and contribute ideas for continuous improvement.
- Develop knowledge of logistics, customer service, and supply chain operations through both practical experience and apprenticeship learning.
Requirements
- A minimum of Level 4 (Grade C or equivalent) or above in both English and Maths.
- A genuine interest in developing a career in customer service, logistics, or supply chain.
- Strong communication skills and confidence when interacting with customers and colleagues.
- A positive attitude and willingness to learn.
- Passion for delivering excellent customer service.
- Well organised and able to work effectively under pressure.
- A strong team player who collaborates well with others.
- Able to manage multiple tasks and priorities.
- Comfortable using technology and willing to learn new systems and processes.
Maersk is a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk. com.
Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.
As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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Customer Experience Apprentice in Liverpool employer: APM Terminals
Maersk is an exceptional employer that fosters a culture of continuous improvement and operational excellence, making it an ideal place for professionals looking to make a significant impact. With a strong commitment to employee development, you will have access to extensive training opportunities and the chance to lead transformative initiatives in a collaborative environment. Located in a dynamic industry, Maersk offers unique advantages such as a diverse workforce and a focus on innovation, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Apprentice in Liverpool
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like APM Terminals.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like APM Terminals. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Experience Apprentice in Liverpool
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at APM Terminals.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join APM Terminals and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at APM Terminals
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by APM Terminals. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at APM Terminals will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
