At a Glance
- Tasks: Deliver exceptional customer experiences and manage logistics operations in a fast-paced environment.
- Company: Join Maersk, a global leader in integrated logistics and shipping services.
- Benefits: Ongoing learning opportunities, diverse team culture, and career growth in an international setting.
- Other info: Embrace a diverse workplace and enjoy solving operational challenges.
- Why this job: Be part of a dynamic team that simplifies global trade and enhances customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 27000 - 33000 £ per year.
Customer Experience Consultant At Maersk, we are simplifying global trade by connecting and simplifying our customers' supply chains.
We are looking for a Customer Experience Consultant to join our team in Felixstowe, where you will play a key role in delivering an outstanding customer experience while supporting operational planning activities in a fast-paced logistics environment.
Working closely with customers, transport partners, and internal teams, you will manage time-critical activities, interpret operational data, and ensure effective coordination to deliver the best possible outcomes for our customers.
What We Offer
An exciting opportunity in a fast-paced and internationally expanding logistics environment.
The opportunity to work with a collaborative team of engaged professionals with diverse backgrounds.
Ongoing learning and development opportunities within a global organization.
Key Responsibilities
- Deliver an exceptional customer experience by managing customer enquiries and supporting the end-to-end planning process.
- Coordinate daily transport and planning activities, responding effectively to last-minute operational changes and customer requirements.
- Build and maintain strong relationships with customers, transport providers, and internal stakeholders.
- Participate in customer calls and act as a key point of contact for operational discussions.
- Interpret and analyse operational data to support planning decisions and ensure service delivery.
- Maintain accurate planning information and demonstrate a high level of attention to detail.
- Work collaboratively with multiple internal teams to resolve issues and deliver customer-focused solutions.
- Prioritise competing tasks effectively in a fast-paced, time-sensitive environment.
- Identify opportunities to improve processes and enhance the customer experience.
- This Is How You Reach Your Goal
Customer-focused with a passion for delivering excellent service.
Comfortable communicating confidently with customers over the phone and through other communication channels.
Strong organisational and prioritisation skills with the ability to manage multiple tasks simultaneously.
Ability to remain calm and make sound decisions under pressure.
Highly adaptable and comfortable working in a dynamic operational environment.
Strong analytical skills with the ability to interpret data and use it to support planning activities.
Proactive, solution-oriented, and able to work independently while collaborating effectively across teams.
Excellent communication and stakeholder management skills.
Your Profile
You enjoy working in a customer-facing environment where no two days are the same.
You thrive in a fast-paced setting, are comfortable managing changing priorities, and enjoy building strong relationships with customers and colleagues alike.
Ideally, you will have
- Experience in a customer service or customer-facing role.
- Experience within logistics, transport, haulage, supply chain, or planning is advantageous but not essential.
- Experience managing customer enquiries or escalations is desirable.
- Strong attention to detail and the ability to work accurately with operational data.
- Good working knowledge of Microsoft Office, particularly Excel and Outlook.
- Confidence working with data to support planning and operational decision-making.
- The ability to communicate professionally with customers and internal stakeholders at all levels.
If you're passionate about delivering exceptional customer experiences, enjoy solving operational challenges, and are looking to build your career with a global leader in integrated logistics, we'd love to hear from you.
#RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website or to perform a job, please contact us by emailing accommodationrequests@maersk. com.
Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.
As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
For more information click here.
All the way.
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Customer Experience Consultant in Felixstowe employer: APM Terminals
Maersk is an exceptional employer that fosters a culture of continuous improvement and operational excellence, making it an ideal place for professionals looking to make a significant impact. With a strong commitment to employee development, you will have access to extensive training opportunities and the chance to lead transformative initiatives in a collaborative environment. Located in a dynamic industry, Maersk offers unique advantages such as a diverse workforce and a focus on innovation, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant in Felixstowe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at APM Terminals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like APM Terminals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Consultant in Felixstowe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to APM Terminals:Your cover letter is your chance to shine! Tell us why you want to work at APM Terminals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at APM Terminals!
How to prepare for a job interview at APM Terminals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
