Store Manager FT - London Flagship

APM Monaco is recruiting a store manager for one of our shops in London.

Sales

• Achieving sales targets
• Analyse sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales consultants
• Motivate team members and ensure understanding of KPIs to improve individual and team performance
• Work with the marketing team

Customer Service

• Ensure quality of customer service
• Ensure that the team maintains communication with customers
• Resolve customer complaints and support decisions made by sales advisors

Operations

• Ensure the maintenance, presentation and organisation of the shop
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS
• Maintain good communication with members of the company and other stores

Visual Merchandising

• Improve and maintain merchandising guidelines
• Ensure that the store is clean, organised and complies with the guidelines set by management
• Work with the logistics and marketing teams to ensure that the store\’s product range is correct
• Identify and communicate defective products as quickly as possible
• Communicate stock requirements

Human Resources

• Participate in the recruitment, training and development of staff
• Develop and monitor training programmes
• Evaluate the performance of each staff member and provide constant feedback to improve performance
• Help to resolve HR problems
• Ensure that professional image and standards are respected and reflect the brand image

Profil recherché

• You love APM Monaco
• Fluency in English; other foreign languages would be appreciated
• Result-driven and commercially minded
• Approachable personality
• An attractive and competitive package is offered

Don\’t wait to join the APM Monaco team. Apply now!

#J-18808-Ljbffr