Store Manager - Central London

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane\’s legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world.

Responsibilities

• Achieve turnover targets
• Analye sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales advisers
• Motivate team members and ensure understanding of KPUs in order to improve individual and collective performance
• Ensure the quality of customer service
• Ensure that the team maintains communication with customers
• Resolve customer complaints
• Ensure the maintenance, presentation and organisation of the store
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.
• Maintain merchandising guidelines
• Ensure that the store is clean, organised and complies with global VM guidelines
• Communicate stock requirement
• Recruit, train and develop your staff
• Evaluate the performance of each staff member and provide constant feedback to improve performance
• Work in team with HR to resolve HR issues
• Ensure that professional image and standards are respected and reflect the brand image

Qualifications

• You love APM Monaco!
• You have solid experience as a Store Manager
• You have experience in luxury/fashion retail and visual merchandising
• You know how to analyse sales reports and react quickly
• You have strong communication and organisational skills
• You are agile and able to deal with different topics at the same time

And on top of these : you are passionated by your job as Store Manager