Store Manager - Central London

As leader for your store, you will have to take care of :

Sales

• Achieve turnover targets
• Analye sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales advisers
• Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance

Customer service

• Ensure the quality of customer service
• Ensure that the team maintains communication with customers
• Resolve customer complaints

Operations

• Ensure the maintenance, presentation and organisation of the store
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.

Visual Merchandising

• Maintain merchandising guidelines
• Ensure that the store is clean, organised and complies with global VM guidelines
• Communicate stock requirement

Human Resources

• Recruit, train and develop your staff
• Evaluate the performance of each staff member and provide constant feedback to improve performance
• Work in team with HR to resolve HR issues
• Ensure that professional image and standards are respected and reflect the brand image