At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: APM Monaco, a chic fashion jewellery brand inspired by Monaco's elegance.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Exciting opportunities for personal and professional development.
- Why this job: Join a stylish brand and make a real impact on customer experiences.
- Qualifications: Experience in retail and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world.
APM MONACO is recruiting a Supervisor for London Regent Street!
- Sales generation: Regularly achieve the personal sales target. Analyse available sales reports and data to determine business needs and establish sales strategies. Support the development of sales techniques of associates, ensuring high levels of sales and service are used to maximise sales. Demonstrate sales leadership to staff by playing an active role on the sales floor. Work with the Store Manager / Assistant Store Manager to identify marketing opportunities to support sales.
- Customer Service: Provide the highest level of customer service. Manage customer database and use information to increase sales and customer contact. Resolve customer problems and complaints quickly and effectively. Help sales staff to resolve various customer service issues (dissatisfied customers, returns, faulty goods).
- Operations: Ensure the upkeep, presentation and organisation of the premises. Ensure deliveries are processed correctly and on time. Control the movement of all stock and ensure that staff adhere to all transfer and receiving policies and procedures. Adhere to stock accuracy and reduction requirements. Understand and perform all point of sale management functions correctly. Support, promote and take responsibility for loss prevention in all areas of risk management, physical security, till controls, stock management and shop communication.
- Merchandising/Visual: Implement and maintain all merchandising guidelines and ensure the execution of effective merchandising strategies. Ensure that the sales area is neat, clean and organised and that it reflects the correct visual image at all times. To ensure that the presentation of all displays, accessories and visual areas reflect the current visual orientation. Identify and communicate product issues in a timely manner. Communicate stock requirements to support the business objective.
- Human Resources: Based on the KPI target, provide guidance and support to the Senior Sales Associate and Sales Associate. Ensure that image and housekeeping standards are professional, reflect the brand image and are maintained at all times. Provide ongoing feedback to the Senior Sales Associate and Sales Associate to ensure results. Act as second in charge when the Store Manager is not on duty.
APM MONACO - Supervisor FT M/W - London Regent Street employer: APM Monaco
APM Monaco is an exceptional employer that offers a vibrant work culture infused with the elegance of Monegasque style, making it an ideal place for those passionate about fashion jewellery. Located on the iconic Regent Street in London, employees benefit from a dynamic retail environment, opportunities for personal and professional growth, and a commitment to high standards of customer service. With a focus on teamwork and sales leadership, APM Monaco fosters an atmosphere where staff can thrive and contribute to the brand's exciting expansion plans.
StudySmarter Expert Advice🤫
We think this is how you could land APM MONACO - Supervisor FT M/W - London Regent Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into APM Monaco's history and values. This will not only impress them but also help you align your answers with their vision.
✨Tip Number 2
Show off your sales skills! Prepare examples of how you've smashed sales targets in the past. Use numbers and specific situations to demonstrate your impact – they love a good success story!
✨Tip Number 3
Be ready to chat about customer service! Think of times when you turned a dissatisfied customer into a happy one. Highlight your problem-solving skills and how you can bring that magic to APM Monaco.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their future plans or how they support staff development. And remember, apply through our website for a smoother process!
We think you need these skills to ace APM MONACO - Supervisor FT M/W - London Regent Street
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion jewellery shine through! We want to see how APM Monaco's style resonates with you and why you're excited about the opportunity to be part of our team.
Highlight Your Sales Skills:Make sure to showcase any previous sales experience you have. We’re looking for someone who can not only meet but exceed sales targets, so share specific examples of how you've done this in the past!
Customer Service is Key:APM Monaco prides itself on exceptional customer service. In your application, mention any experiences where you’ve gone above and beyond for customers. We want to know how you handle challenges and ensure customer satisfaction.
Keep it Neat and Professional:Just like our stores, your application should be well-organised and visually appealing. Take the time to proofread and format your application nicely. And remember, apply through our website for the best chance of success!
How to prepare for a job interview at APM Monaco
✨Know Your Brand
Before the interview, dive deep into APM Monaco's history and values. Understand their focus on silver jewellery and Monegasque elegance. This knowledge will help you connect your personal style and experience with the brand's ethos during the conversation.
✨Sales Strategies at the Forefront
Be prepared to discuss specific sales strategies you've implemented in previous roles. Think about how you can apply these to meet personal sales targets and support your team. Highlight any successful techniques that led to increased sales or improved customer service.
✨Customer Service Excellence
APM Monaco values high levels of customer service, so come ready with examples of how you've resolved customer complaints or enhanced customer experiences. Show them you can handle difficult situations with grace and efficiency, which is crucial for a Supervisor role.
✨Visual Merchandising Insights
Since visual presentation is key for APM Monaco, think about how you've contributed to merchandising in past positions. Be ready to share ideas on maintaining an appealing sales area and how you would implement effective merchandising strategies to reflect the brand's image.
