Assistant Store Manager FT - London Regent Street - New Opening

Assistant Store Manager – London Hampstead

APM Monaco is recruiting an assistant store manager for our shop in London Hampstead.

Responsibilities

Sales

• Achieving sales targets
• Analyse sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales consultants
• Motivate team members and ensure understanding of KPIs to improve individual and team performance
• Work with the marketing team

Customer Service

• Ensure quality of customer service
• Ensure that the team maintains communication with customers
• Resolve customer complaints and support decisions made by sales advisors

Operations

• Ensure the maintenance, presentation and organisation of the shop
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.
• Maintain good communication with members of the company and other stores.

Visual Merchandising

• Improve and maintain merchandising guidelines
• Ensure that the store is clean, organised and complies with the guidelines set by management.
• Work with the logistics and marketing teams to ensure that the store's product range is correct
• Identify and communicate defective products as quickly as possible
• Communicate stock requirements

Human Resources

• Participate in the recruitment, training and development of staff
• Develop and monitor training programmes
• Evaluate the performance of each staff member and provide constant feedback to improve performance
• Helping to resolve HR problems
• Ensuring that professional image and standards are respected and reflect the brand image

Profil recherché

• You love APM Monaco
• Fluency in English. Other foreign languages would be appreciated
• Result‑driven and commercially minded
• Approachable personality
• Attractive and competitive package is offered