PCN People and Operations Manager

This is a fantastic opportunity for a highly motivated individual to join Aplos Health PCN to work as a manager. PCNs are critical to the changing NHS and are the focal point of all locally developed planning and service delivery. You will need to have proven management experience in a similar role, ideally within the NHS/healthcare setting or in a similar industry or sector. You must be able to work independently and be focused on finding solutions to issues. You will also need strong organisational skills and be able to work flexibly, calmly and efficiently, whilst managing staff who will report to you. The ability to multi-task will be important. You must have a good understanding of HR and recruitment at an organisational level, as well as being able to offer general operational support to the organisation. This includes being able to line manage clinical and non-clinical PCN staff, leading on contractual issues and supporting staff development. You should also be able to present confidently in meetings to diverse audiences and be well-versed in using Microsoft Office packages.

Main duties of the job

• To coordinate and support the delivery of high quality primary health care projects and systems within Aplos Health PCN.
• To support the PCN Clinical Director and Board to ensure the smooth running of the PCN.
• To be involved in the management and development of the PCN.
• To be accountable for the submission of performance and quality reports to the Commissioning Body.
• To work alongside the lead Practice and their financial infrastructure.
• To monitor and evaluate effective implementation of the Direct Enhanced Service contract, reporting on milestones and key performance indicators.
• To provide support, facilitation and management of a complete end to end employment cycle of PCN employees including; recruitment, on-boarding, appraisals, performance management, promotions, contract addendums, disciplinary investigations, grievances and complaint handling, general HR enquiries, work permits/visas and contract terminations.
• Identify clinical and organisational improvements to enhance and improve integrated care and services to patients.
• Develop and run administrative systems for Aplos Health PCN projects.
• To be responsible for the delivery of projects as approved by the Board within budget, timescales & national guidelines.

About us

Aplos Health PCN was founded in 2019 and consists of four practices in the London Borough of Lewisham - Sydenham Green Group Practice, The Vale Medical Centre, Wells Park Practice and Woolstone Medical Centre. We provide care to a patient population of 50,000. Over the past few years and despite a global pandemic we have developed excellent working relationships between the practices. We have run educational events for patients, started an adolescent and contraceptive clinic and are now looking forward to developing further innovative pathways and services for our patients. The PCN is growing rapidly, and we have identified the need for further managerial support to ensure we continue our successful trajectory.

Job responsibilities

• To coordinate and support the delivery of high quality primary health care projects and systems within Aplos Health PCN.
• To support the PCN Clinical Director and Board to ensure the smooth running of the PCN.
• To be involved in the management and development of the PCN.
• To be accountable for the submission of performance and quality reports to the Commissioning Body.
• To work alongside the lead Practice and their financial infrastructure.
• To collaborate with shared projects, including recruitment of PCN wide roles.
• To represent Aplos Health PCN in cross organisation meetings when agreed e.g. ICB, INTs meetings.
• To monitor and evaluate effective implementation of the Direct Enhanced Service contract, reporting on milestones and key performance indicators.
• To ensure staff within Aplos Health PCN are working towards a common framework where desirable.
• Develop and run administrative systems for Aplos Health PCN projects.
• To be responsible for the delivery of projects as approved by the Board within budget, timescales & national guidelines.

HR Duties

• To convene and lead relevant meetings, ensuring outcomes are recorded and shared with member Practices and key stakeholders e.g. PCN Board meetings.
• To lead on training for PCN wide staff and projects.
• To provide support, facilitation and management of a complete end to end employment cycle of PCN employees including; recruitment, on-boarding, appraisals, performance management, promotions, contract addendums, disciplinary investigations, grievances and complaint handling, general HR enquiries, work permits/visas and contract terminations.

Operation and Organisational Duties

• Organise the procurement of office equipment, supplies and services within agreed budgets.
• Be aware of performance and quality indicators for all aspects of Primary Care.
• Liaise and work with different practices on an ad-hoc project basis.

Performance and Quality Indicators

The post-holder should strive for continuous improvement, both personally and in the services that the PCN delivers. The post-holder should, as a minimum:

• Be aware of local and national quality standards for all aspects of primary care.
• Ensure that the PCN meets all Health and Social Care Act requirements.
• Assist in the production of information for clinical audit as requested by other members of staff or the Board.
• Work with the ICB to validate patients information, performing regular checks and quality audits.
• Effectively manage their own time, workload and resources.
• Ensuring personal KPIs are achieved. These to be determined during your probationary period.

Strategy and Development

Whilst not the primary functions of this role, opportunities and future development are what will drive the PCN forward successfully. As such, the post-holder should be aware of these opportunities and report them to the Clinical Director. As a minimum they should:

• Identify potential clinical and organisational improvements to enhance and improve integrated care and services to patients.
• Represent the Board at any external meetings as requested by the Board, taking the Boards view forward.
• Report back to the Board after these meetings.
• Explore all possibilities for future development with outside agencies.
• Contribute to the implementation of services.
• Develop new policies, standards, SOPs and guidelines as required.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Other Duties

To carry out other duties that are required within the role as it evolves within the development of the organisation. All staff are expected to work in a flexible way, undertaking tasks which are not specifically covered by their individual description. These additional duties will usually cover unforeseen circumstances or changes in work and they will normally be compatible with the post-holder's regular type of work. If the additional responsibility or task becomes a regular or frequent part of the staff member's job, it will be included in the job description in consultation with the member of staff.

To ensure patient confidentiality, respect, and dignity is adhered to at all times. To ensure infection control policies and procedures are maintained. To extract safeguarding information and follow the appropriate pathway. To keep the working area clean, tidy and professional whilst adhering to GDPR regulations. To work across different Practices on an ad-hoc/when required basis.

Flexibility

Due to the nature of Primary Care PCNs, the nature of this post will undoubtedly change. As such, flexibility is essential. The postholder is required to carry out any duties that may reasonably be requested by the Partners, Clinical Director or Management team. No Job Description can give a complete account of all aspects of the post. Therefore, from time to time, the demands of the organisation will require adjustments in the responsibilities of the post. No such adjustments however, may be made without the agreement of the PCN and Clinical Director or without full consultation with the post-holder.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other Healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health and Safety

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines. Responsible for correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements. Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient processes. Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes. Routine management of own team / team areas, and maintenance of work space standards. Waste management, including collection, handling, segregation, container management, storage and collection. Decontamination control procedures, management and training, and equipment maintenance. Safe management of sharps procedures, including training, use, storage and disposal. Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial action where needed or escalation to responsible management. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general patient areas generally clean, sterile, identifying issues and hazards risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation where appropriate with other sector managers. Demonstrate due regard for safeguarding and promoting the welfare of children.

Quality and Diversity

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Annual appraisal with PCN Clinical Director and an appropriate Practice Manager.

Communication

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

• GCSE Grade A to C in English and Maths.
• Qualifications gained in Business Operations, Business Management, Human Resources, Project Management, Primary Care Management or similar.

Experience

• Experience working in a management role focusing on Human Resources and or Operational Management, Project Management.
• Experience working in Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.