Technical M&E Account Manager

Location: City of London, Bishopsgate

Hours: Monday-Friday, 08:00-17:00

Company Benefits:

• 25 days holiday plus Bank Holidays
• Single cover healthcare
• Life assurance
• Employee discounts via Reward Gateway
• Cycle to Work scheme
• Access to a virtual GP and health & wellbeing app
• Training and development opportunities

The Role:

Are you an experienced Technical M&E Account Manager within Facilities Management, with a strong technical background and a passion for building strategic client relationships while delivering operational excellence? We are looking for an experienced Technical M&E Account Manager to take overall responsibility for the delivery of Hard FM and M&E services across a high-profile corporate client account in the City of London. This is a senior, client-facing position requiring a strong understanding of mechanical and electrical building services, combined with excellent leadership, commercial management and stakeholder engagement skills. You will lead the site-based engineering and operational teams and take responsibility for ensuring services are delivered safely, compliantly and to a consistently high standard. The role requires someone who is equally comfortable engaging with senior client stakeholders, managing budgets and contract performance, leading engineering teams and taking ownership of technical incidents and operational escalations.

Key Responsibilities:

• Lead the day-to-day delivery of Hard FM and M&E services across the account, ensuring consistently high standards of service.
• Build and maintain strong relationships with senior client stakeholders, acting as a key point of contact and escalation for technical and operational matters.
• Lead, manage and develop site-based engineering and operational teams, ensuring appropriate resources, competence, training and performance.
• Ensure statutory, contractual and Health & Safety compliance across all engineering services and activities.
• Oversee planned preventative maintenance (PPM), reactive maintenance and remedial works, ensuring contractual and KPI requirements are achieved.
• Take ownership of technical incidents, service failures and operational escalations, ensuring appropriate investigation, communication, corrective actions and close-out.
• Develop and deliver strategic account plans to achieve financial, operational and service objectives.
• Lead the financial management of the account, including budgets, forecasting, contract performance, variations, additional works and cost control.
• Identify opportunities to improve efficiency, deliver cost savings and provide additional value to the client.
• Manage specialist subcontractors and suppliers, ensuring performance, quality, compliance and commercial expectations are achieved.
• Ensure CAFM information, compliance records, asset information and performance data are accurate and maintained to the required standard.
• Deliver regular client reporting, including performance reviews and Quarterly Business Reviews.
• Identify and implement opportunities for service improvement, innovation, continuous improvement and account development.
• Drive collaboration across engineering teams, operational teams, suppliers and client stakeholders.
• Champion a positive culture of Health & Safety, Quality, Compliance and continuous improvement across the account.

Skills & Experience:

We're looking for someone who has:

• Strong experience managing a key account or significant Hard Services FM operation.
• A strong technical understanding of mechanical and electrical building services.
• Experience working within a high-profile commercial, corporate, property or similar client environment.
• Demonstrable experience leading engineering and operational teams.
• Strong knowledge of statutory compliance, Health & Safety and engineering best practice.
• Excellent client relationship management and senior stakeholder engagement skills.
• Strong commercial and financial management experience, including budgeting, forecasting, quotations, contract variations and cost control.
• Experience managing specialist subcontractors and supply-chain performance.
• The ability to manage technical incidents and operational escalations in a professional and controlled manner.
• Proven ability to influence, negotiate and lead across multiple teams and stakeholders.
• Experience delivering operational improvements, efficiencies and continuous improvement.
• Strong problem-solving, communication and organisational skills.
• A relevant technical, engineering or Facilities Management qualification, or equivalent industry experience, would be advantageous.

Why Join Us?

At Apleona, you'll be joining a growing, people-focused organisation where you'll have the opportunity to lead a prestigious client account, shape client partnerships, influence service delivery and develop your career within our Facilities Management business. This is an excellent opportunity for an experienced Technical M&E Account Manager who enjoys combining technical leadership, operational management, commercial responsibility and senior client engagement within a demanding and professional environment. If this sounds like the right opportunity for you, click the apply button to start the process. If your experience is a good match for the role, we'll be in touch to discuss the next steps.