no hybrid working)About us:JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenanceClose working relationships with high profile clients meaning long term contracts and securityDedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioningOperating a mobile team of mobile engineers with various skillsets across the UKExcellent reputation for delivering quality and high standards of serviceJCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic HeatingWhat we are looking for as a Service Desk Coordinator:Good experience of working within an office environment.Experience of working within a service desk background is essential.Good customer services skills, well presented and articulate with a good telephone mannerExperience of data entry previously would be advantageousMotivated and trustworthyWell organised with good IT and administration skills including Excel and Word.About the Service Desk Coordinator role:Taking incoming customer calls / emailsLogging calloutsPlanning in callouts / quoted works / planned maintenanceRaising permitsUsing customer portalsPrioritizing workloads for the engineers within your regionRaising sub-contractor purchase orders for calloutsLiaising with office staff / engineers / sub-contractorsAny other required work within the roleWell provide you with full training once you start and make sure that you have everything you need to do a great job.We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.This role will be working for JCW Energy Services, who are part of the Apleona GroupTPBN1_UKTJ
