At a Glance
- Tasks: Lead and manage cleaning, security, and facilities services for a key site.
- Company: Join Apleona, a forward-thinking company focused on operational excellence.
- Benefits: Earn £38,000, with potential increase to £40,000 after probation, plus healthcare and discounts.
- Other info: Full training provided, with opportunities for career growth and a supportive team culture.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in management within soft services or facilities management is essential.
The predicted salary is between 38000 - 38000 £ per year.
We are looking for a dynamic Soft Services Manager to oversee cleaning, security reception, office services, grounds maintenance, pest control and general facilities services across this key site. This is your chance to combine leadership, innovation, and operational excellence in a role that makes a real impact.
In this role, you will manage, lead, and develop a team of site-based and mobile staff, taking overall responsibility for team performance to deliver outstanding customer service and operational excellence. You will be accountable for all aspects of service delivery, including the creation and management of cleaning schedules, audits, and ensuring full compliance with HSQE standards.
You will work closely with clients to identify risks, implement best practices, and provide tailored solutions that meet evolving business requirements. The role involves managing budgets, P&L, invoicing, and supplier performance, as well as leading regular operational meetings, audits, and innovation initiatives to drive continuous improvement and maintain high service standards.
You will also be responsible for the effective operation of the clients on-site shop, including stock control, distribution, and, when required, working on the till. Flexibility will be essential, as you will be expected to adapt to changing business needs, provide hands-on support when necessary, and ensure seamless service delivery across all areas, always maintaining full ownership and accountability for your team's performance.
As an Apleona Soft Services Manager, we are looking for:
- IOSH / NEBOSH Managing Safely or equivalent
- HNC level qualification or equivalent; BICs certification
- Proven experience in a management role within soft services or FM
- Strong leadership and people management skills with a focus on motivation and development
- Excellent communication and interpersonal skills, with knowledge of employment law and employee relations
- Degree-level qualification in FM or Business Management (desirable)
- Experience in FM or retail sector (desirable)
- SIA Non-Front Line licence (desirable)
- Valid UK Driving license
In return, we will provide you with full training on specialist items once you start and make sure that you have everything you need to do a great job and be part of the team!
Why Join Us?
- £38,000 per annum salary (Successful completion of 6 months probation period salary increases to £40,000)
- Healthcare Cover & Life Assurance
- 25 Holiday Days, plus Bank Holidays
- Employee discounts via Perkbox
- Access to a virtual GP
- Access to a health & wellbeing app
Apleona is an equal opportunities employer, and we are committed to recruiting a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Don't miss this opportunity, apply now!
Soft Services Manager in Rugby employer: Apleona
Apleona is an exceptional employer that prioritises employee development and well-being, offering a competitive salary starting at £38,000 with opportunities for growth and additional benefits such as healthcare cover, life assurance, and generous holiday allowances. Our dynamic work culture fosters innovation and collaboration, ensuring that every team member feels valued and empowered to make a meaningful impact in their role as a Soft Services Manager in Rugby.
