At a Glance
- Tasks: Manage multi-discipline building services contracts and build strong client relationships.
- Company: Join a leading facilities management company with a focus on client satisfaction.
- Benefits: Enjoy a monthly car allowance, 23 days holiday, and employee discounts.
- Other info: Full training provided and excellent career development opportunities await.
- Why this job: Make a real impact by driving revenue growth and enhancing client experiences.
- Qualifications: Proven account management skills and strong communication abilities required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Ipswich, IP12 1QT
Hours: 40 hours per week
Company Benefits:
- Monthly car allowance payment
- 23 days holiday rising up to 26 plus bank holidays
- Employee discounts via Perkbox
- Access to a virtual GP and access to a health & wellbeing app
- Training & Development
We are currently seeking a professional Hard Services Account Manager. You will manage multi-discipline building services contracts for a multi-site national blue-chip leisure services client and additional minor contracts as required. You will build strong relationships, maximising client satisfaction, and driving revenue growth across the account.
As a Hard Services Account Manager, you will:
- Build and maintain strong relationships with clients, serving as their primary point of contact for all business-related matters.
- Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
- Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
- Collaborate with cross-functional teams, such as Operations and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
- Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
- Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
Skills & Experience:
- Strong account management skills, with a proven track record of successfully managing accounts within Hard Services Facilities Management.
- Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.
- Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
- Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
- From an M&E engineering discipline or formal qualification.
- Valid UK Driving Licence & access to personal vehicle.
- Desirable: Experience in working at corporate/commercial locations.
We will provide you with full training once you start and make sure that you have everything you need to do a great job. You will already have experience of working in a similar environment.
This role will be working for JCW, who are part of the Apleona Group.
Hard Services Account Manager employer: Apleona
As a Cleaning Supervisor at our Warwick Lane location, you will join a supportive and dynamic team dedicated to maintaining the highest standards of cleanliness. We offer competitive pay, employee discounts, and access to health and wellbeing resources, ensuring that our staff feel valued and cared for. With opportunities for professional growth and a positive work culture, we are committed to making your employment experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Hard Services Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Hard Services Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, so you can showcase how your skills in account management and client relations can drive their success. Tailor your responses to highlight your strategic thinking and problem-solving abilities.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can build strong relationships and maximise client satisfaction. Use specific examples from your past experiences to demonstrate your negotiation and influencing skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s get you that Hard Services Account Manager position!
We think you need these skills to ace Hard Services Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hard Services Account Manager role. Highlight your relevant experience in account management and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for building strong client relationships and how your strategic thinking can drive growth. We love a good story!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've successfully managed accounts and driven revenue growth. We appreciate results-driven candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Apleona
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Hard Services Account Manager. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Build Rapport
Since this role involves building strong relationships with clients, practice your interpersonal skills. During the interview, be friendly and approachable. Show genuine interest in the interviewer's questions and share relevant experiences that highlight your relationship-building abilities.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and strategic thinking skills. Think of examples from your past where you successfully managed accounts or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company’s approach to client satisfaction or how they measure account performance. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
