We are currently seeking a Facilities Account Manager (Soft Services) who will manage the Contract Managers, and all mobile and site based employees (including administrative employees) assigned to the relevant contract or contracts. The role holder will need a considerable understanding of delivering hard and soft services facilities management and have operated within either the commercial / property / retail sectors. You will Work with the Regional Operations Director to align and deliver strategic targets and management of key account objectives in line with the overall business objectives across your contracts
This is a critical, client-facing role which encompasses the delivery of key business objectives, the financial management and control and the hands on daily operational management of high value contract/s within Technical Services. The role will also involve business development activity where appropriate, with a view to increasing turnover and profitability of all work supported from the relevant office.
This role will require travel to other client sites across the UK
Essential Skills & Experience
Experience in a similar Facilities Management role
Recognised Technical Qualification or equivalent
Hard Services background and experience i.e. M&E & Technical knowledge
Strong Soft Services background i.e. cleaning & security
Experience and ability to effectively manage a multi-million pound P&L and deliver against business targets.
Experience of working in a pressurised, results focussed service environment.
Ability to manage, motivate and develop a team of direct reports.
Ability to develop and implement innovative service delivery in line with strategic business objectives.
Successful at presenting to client, senior management teams and operation contract staff.
Ability to make decisions and bring clarity to difficult situations.
Ability to work well with others and continue to deliver results under pressure safely.
Successful interpersonal skills and an ability to establish credibility quickly.
Valid UK Driving Licence.
Desirable
IOSH managing safely or equivalent.
Knowledge of delivering facilities management with particular emphasis on mobile hard service delivery.
Experience in finance and commercial focus applied within a large organisation.
Managed a small cleaning team.
Qualification in management, building, business, construction, engineering, building services, surveying
IWFM membership and accreditation
Experience of working as part of a team in a multi-site FM environment
Well make sure that you have everything you need to do a great job. You will already have experience gained in a similar role. You will work 40 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to our employee benefits that will be available to you as soon as you start.
We are an equal opportunities employer who deliver facilities management services to clients all over the UK and Ireland and with vacancies in your area this is a great time to join our teams.
If this sounds like a job for you then click on the apply button and well start the process and if youre a good match well be in touch to discuss the next steps.
TPBN1_UKTJ
Soft Services Account Manager in Cambridge employer: Apleona
As a Cleaning Supervisor at our Warwick Lane location, you will join a supportive and dynamic team dedicated to maintaining the highest standards of cleanliness. We offer competitive pay, employee discounts, and access to health and wellbeing resources, ensuring that our staff feel valued and cared for. With opportunities for professional growth and a positive work culture, we are committed to making your employment experience both meaningful and rewarding.
