At a Glance
- Tasks: Lead and manage cleaning, security, and facilities services for a key site.
- Company: Join Apleona, a forward-thinking company focused on operational excellence.
- Benefits: Earn £38,000, with potential increase to £40,000 after probation, plus healthcare and discounts.
- Other info: Enjoy 25 holiday days, access to a virtual GP, and a commitment to diversity.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in management, strong leadership skills, and relevant qualifications preferred.
The predicted salary is between 38000 - 40000 £ per year.
We’re looking for a dynamic Soft Services Manager to oversee cleaning, security reception, office services, grounds maintenance, pest control and general facilities services across this key site. This is your chance to combine leadership, innovation, and operational excellence in a role that makes a real impact.
In this role, you will manage, lead, and develop a team of site-based and mobile staff, taking overall responsibility for team performance to deliver outstanding customer service and operational excellence. You will be accountable for all aspects of service delivery, including the creation and management of cleaning schedules, audits, and ensuring full compliance with HSQE standards.
You will work closely with clients to identify risks, implement best practices, and provide tailored solutions that meet evolving business requirements. The role involves managing budgets, P&L, invoicing, and supplier performance, as well as leading regular operational meetings, audits, and innovation initiatives to drive continuous improvement and maintain high service standards.
You will also be responsible for the effective operation of the client’s on-site shop, including stock control, distribution, and, when required, working on the till. Flexibility will be essential, as you will be expected to adapt to changing business needs, provide hands-on support when necessary, and ensure seamless service delivery across all areas, always maintaining full ownership and accountability for your team’s performance.
As an Apleona Soft Services Manager, we’re looking for:
- IOSH / NEBOSH Managing Safely or equivalent
- HNC level qualification or equivalent; BIcS certification
- Proven experience in a management role within soft services or FM
- Strong leadership and people management skills with a focus on motivation and development
- Ability to manage budgets, prioritize tasks, and deliver results under pressure
- Excellent communication and interpersonal skills, with knowledge of employment law and employee relations
- Degree-level qualification in FM or Business Management (desirable)
- Experience in FM or retail sector (desirable)
- SIA Non-Front Line licence (desirable)
- Valid UK Driving license
In return, we’ll provide you with full training on ‘specialist’ items once you start and make sure that you have everything you need to do a great job and be part of the team!
Why Join Us?
- £38,000 per annum salary.
- Successful completion of 6 months’ probation period salary increases to £40,000
- Healthcare Cover & Life Assurance
- 25 Holiday Days, plus Bank Holidays
- Employee discounts via Perkbox
- Access to a virtual GP
- Access to a health & wellbeing app
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs. Don’t miss this opportunity, apply now!
Soft Services Manager employer: Apleona UK
Apleona is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £38,000, with potential increases after probation. Our dynamic work culture fosters innovation and collaboration, providing comprehensive training and access to health benefits, including healthcare cover and a virtual GP. Join us in Rugby, where you can make a meaningful impact while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Soft Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to highlight how your leadership and operational skills align with their needs. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Apleona. Let’s get you that Soft Services Manager position!
We think you need these skills to ace Soft Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Soft Services Manager role. Highlight your leadership experience, budget management, and any relevant qualifications like IOSH or NEBOSH.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led teams and improved service delivery in previous positions.
Showcase Your Soft Services Knowledge:Demonstrate your understanding of soft services and facilities management in your application. Mention any relevant experience you have in cleaning, security, or office services to show us you know your stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Apleona UK
✨Know Your Soft Services Inside Out
Make sure you brush up on all aspects of soft services management, from cleaning schedules to compliance with HSQE standards. Being able to discuss specific examples of how you've successfully managed these areas in the past will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading teams and developing staff. Think of specific instances where you motivated your team or improved performance. This is crucial as the role requires strong leadership and people management skills.
✨Be Ready to Discuss Budget Management
Since you'll be managing budgets and P&L, come prepared with examples of how you've successfully handled financial responsibilities in previous roles. Highlight any cost-saving initiatives or budget management strategies you've implemented.
✨Demonstrate Flexibility and Problem-Solving
The job requires adaptability to changing business needs. Prepare to share examples of how you've successfully navigated challenges or changes in your previous roles. This will show that you're ready to take ownership and ensure seamless service delivery.
