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- Tasks: Manage customer calls and emails, log callouts, and coordinate engineer workloads.
- Company: Join JCW Apleona, a top-notch building services company with a stellar reputation.
- Benefits: Enjoy full training, employee benefits from day one, and a supportive work environment.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to high-quality service delivery.
- Qualifications: Experience in an office and service desk environment, strong customer service skills, and good IT proficiency.
- Other info: This role offers a stable career path with opportunities for growth in facilities management.
The predicted salary is between 24000 - 36000 £ per year.
LOCATION: Wigston, LE18 2BG
Hours: 9am to 5pm – 30-minute lunch break. (no hybrid working)
About us: JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance. Close working relationships with high profile clients meaning long term contracts and security. Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning. Operating a mobile team of engineers with various skillsets across the UK. Excellent reputation for delivering quality and high standards of service. JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating.
What we are looking for as a Service Desk Coordinator:
- Good experience of working within an office environment.
- Experience of working within a service desk background is essential.
- Good customer service skills, well presented and articulate with a good telephone manner.
- Experience of data entry previously would be advantageous.
- Motivated and trustworthy.
- Well organised with good IT and administration skills including Excel and Word.
About the Service Desk Coordinator role:
- Taking incoming customer calls / emails.
- Logging callouts.
- Planning in callouts / quoted works / planned maintenance.
- Raising permits.
- Using customer portals.
- Prioritising workloads for the engineers within your region.
- Raising sub-contractor purchase orders for callouts.
- Liaising with office staff / engineers / sub-contractors.
- Any other required work within the role.
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will work 37.5 hours per week and you will have access to employee benefits that will be available to you as soon as you start. We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams. If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps. This role will be working for JCW Energy Services, who are part of the Apleona Group.
Service Desk Coordinator - Wigston, LE18 2BG employer: Apleona UK
Contact Detail:
Apleona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator - Wigston, LE18 2BG
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as customer portals and data entry systems. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Service Desk Coordinator. Being able to articulate how you would handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of JCW Apleona on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the role and the company. Inquiring about team dynamics or specific challenges faced by the service desk can highlight your enthusiasm and readiness to contribute.
We think you need these skills to ace Service Desk Coordinator - Wigston, LE18 2BG
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Coordinator position. Tailor your application to highlight your relevant experience in service desk environments and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in office environments, service desk roles, and any relevant IT skills. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and customer service abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the job requirements, such as handling customer calls or managing workloads. Make sure to convey your motivation and trustworthiness.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for the Service Desk Coordinator role.
How to prepare for a job interview at Apleona UK
✨Showcase Your Customer Service Skills
As a Service Desk Coordinator, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled challenging situations or provided exceptional service.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you prioritise tasks and manage workloads effectively. You might want to mention any tools or methods you use to stay organised, especially in a busy office environment.
✨Familiarise Yourself with Relevant Software
Since the job involves using IT systems like Excel and Word, it’s a good idea to brush up on these applications before your interview. You could even mention specific functions or features you are comfortable with that would be beneficial in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think about past experiences where you had to log calls, plan maintenance, or liaise with engineers and subcontractors, and be ready to discuss them in detail.
