Service Desk Administrator - Royston, SG8 6DN

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Advert Title Service Desk Administrator – Royston, SG8 6DN
Advert Text
JOB TITLE: Service Desk Administrator
LOCATION: Royston, SG8 6DN
Hours –8:30am to 5pm (no hybrid working)
This is a six-month fixed-term contract with the potential to transition into a permanent role
About us:
JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
Close working relationships with high profile clients meaning long term contracts and security
Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
Operating a mobile team of mobile engineers with various skillsets across the UK
Excellent reputation for delivering quality and high standards of service
JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
What we are looking for as a Service Desk Administrator:
Demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
To be organised, with good attention to detail
Ability to work in a fast-paced/pressured Service Desk environment
Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
Excellent written and verbal communication skills
Good time management skills to work under pressure and to deadlines
Pro‑active with the ability to think on your feet and for yourself
Ability to adapt task priorities in response to changing or reactive requirements
Demonstrate sound decision making when taking responsibility for tasks
Accurate data entry skills
About the Service Desk Administrator role:
General administration/office duties including preparing documents, producing files and filing
Incoming phone calls & emails over various inboxes
Allocation of works to engineers based in the South-East of the UK
Working to response times to meet contractual SLA agreements
Monitoring dashboard data to ensure we are meeting contractual SLAs
Job sheet processing, including forwarding completed reports to clients & uploading to customer portals
Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc
Any other required work within the role
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job.
You will work 37.5 hours per week and you will have access to employee benefits that will be available to you as soon as you start.
We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.
This role will be working for JCW Energy Services, who are part of the Apleona Group
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