At a Glance
- Tasks: Lead and manage cleaning, security, and facilities services for a key site.
- Company: Join Apleona, a leader in facilities management with a focus on innovation.
- Benefits: Earn £38,000, enjoy healthcare cover, 25 holiday days, and employee discounts.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in management, strong leadership skills, and relevant qualifications required.
The predicted salary is between 38000 - 40000 £ per year.
We are looking for a dynamic Soft Services Manager to oversee cleaning, security reception, office services, grounds maintenance, pest control and general facilities services across this key site. This is your chance to combine leadership, innovation, and operational excellence in a role that makes a real impact.
In this role, you will manage, lead, and develop a team of site-based and mobile staff, taking overall responsibility for team performance to deliver outstanding customer service and operational excellence. You will be accountable for all aspects of service delivery, including the creation and management of cleaning schedules, audits, and ensuring full compliance with HSQE standards.
You will work closely with clients to identify risks, implement best practices, and provide tailored solutions that meet evolving business requirements. The role involves managing budgets, P&L, invoicing, and supplier performance, as well as leading regular operational meetings, audits, and innovation initiatives to drive continuous improvement and maintain high service standards.
You will also be responsible for the effective operation of the client's on-site shop, including stock control, distribution, and, when required, working on the till. Flexibility will be essential, as you will be expected to adapt to changing business needs, provide hands-on support when necessary, and ensure seamless service delivery across all areas, always maintaining full ownership and accountability for your team's performance.
As an Apleona Soft Services Manager, we are looking for:
- IOSH / NEBOSH Managing Safely or equivalent
- HNC level qualification or equivalent; BICs certification
- Proven experience in a management role within soft services or FM
- Strong leadership and people management skills with a focus on motivation and development
- Ability to manage budgets, prioritize tasks, and deliver results under pressure
- Excellent communication and interpersonal skills, with knowledge of employment law and employee relations
- Degree-level qualification in FM or Business Management (desirable)
- Experience in FM or retail sector (desirable)
- SIA Non-Front Line licence (desirable)
- Valid UK Driving license
In return, we will provide you with full training on 'specialist' items once you start and make sure that you have everything you need to do a great job and be part of the team!
Why Join Us?
- £38,000 per annum salary.
- Successful completion of 6 months' probation period salary increases to £40,000
- Healthcare Cover & Life Assurance
- 25 Holiday Days, plus Bank Holidays
- Employee discounts via Perkbox
- Access to a virtual GP
- Access to a health & wellbeing app
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Don't miss this opportunity, apply now!
Soft Services Manager in Royal Leamington Spa employer: Apleona UK
Apleona is an exceptional employer that prioritises employee development and well-being, offering a competitive salary starting at £38,000, with opportunities for growth after the probation period. Our inclusive work culture fosters innovation and teamwork, while comprehensive benefits such as healthcare cover, life assurance, and access to wellness resources ensure that our employees feel valued and supported in their roles. Join us in Rugby, where you can make a meaningful impact in facilities management and enjoy a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Manager in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Soft Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to soft services and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've motivated teams, managed budgets, and delivered results under pressure. This is your chance to demonstrate that you can lead with innovation and operational excellence!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So go ahead, hit that apply button!
We think you need these skills to ace Soft Services Manager in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience in soft services and any relevant qualifications like IOSH or NEBOSH. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Soft Services Manager role. Share specific examples of how you've led teams and improved service delivery in the past. We love a good story that showcases your leadership skills!
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Whether it’s managing budgets effectively or implementing innovative solutions, we want to know how you’ve made an impact in your previous roles. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Apleona!
How to prepare for a job interview at Apleona UK
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Soft Services Manager. Familiarise yourself with cleaning schedules, HSQE standards, and budget management. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people management skills. Think about times when you've motivated a team or improved service delivery. Be ready to discuss how you can inspire and develop your future team at Apleona.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a budget or dealing with a dissatisfied client. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to implement best practices.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company's approach to innovation in soft services or how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
