At a Glance
- Tasks: Ensure top-notch customer service and safety for all visitors at our site.
- Company: Join Apleona, a diverse and inclusive employer with a commitment to excellence.
- Benefits: Earn £14.50 per hour, enjoy employee discounts, and access health & wellbeing support.
- Other info: Full training provided, with opportunities for growth in a dynamic environment.
- Why this job: Be the face of our site, making a real difference in visitor experiences every day.
- Qualifications: SIA licence preferred, excellent communication skills, and a can-do attitude.
The predicted salary is between 30000 - 30000 £ per year.
Location – Preston, PR1 8AF
Hours – Monday – Friday, 8:00am – 17:00pm
£14.50 per hour
- Overtime Rates
- Holiday Days
- Uniform provided
- Employee discounts via Perkbox
- Cycle to work scheme
- Access to a virtual GP and health & wellbeing app
We’re currently looking to recruit a Front of House Officer to ensure exemplary standards of customer service, safety and security are provided to the client and visitors to the site at all times. As the public face of the site, we’re looking for someone who will act with professionalism at all times; a can-do attitude is essential in this highly influential role.
In this role you will readily interact with all visitors/tenants within the building, delivering a first-class service and continuously looking for opportunities to proactively be of assistance to visitors and staff on site. You will be responsible for carrying out regular patrols, ensuring that it is safe for all visitors and tenants. Supported by our safety procedures, you’ll make sure that all incidents on site are managed properly and that detailed records are maintained to help keep us compliant.
In this role you will maintain continuous monitoring of site radio systems and provide regular liaison with the management team on all aspects of service delivery. In addition, this role will include the responsibility of carrying out minor PPMs to include fire alarm testing, and L8 temperature checks, you will also report any building and fabric faults, tracking progress through to completion.
As an Apleona Front of House Officer, we’re looking for:
- SIA frontline guarding licence
- CCTV SIA licence (desirable)
- Previous experience managing multiple site visitors, particularly managing contractors
- Vigilance with attention to detail
- Excellent communication and customer service skills
- Previous experience of working as part of a team in a multi-site FM environment
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of the team. Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs. Don’t miss this opportunity, apply now!
Front of House Officer in Preston employer: Apleona UK
Apleona is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Preston. With competitive pay, comprehensive training, and benefits such as employee discounts, a cycle to work scheme, and access to health resources, we ensure our Front of House Officers thrive in a dynamic environment where their contributions are valued. Join us to be part of a diverse team dedicated to delivering outstanding service while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer in Preston
✨Tip Number 1
Get to know the company before your interview! Research Apleona's values and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Front of House Officer role is all about interacting with visitors, think of scenarios where you can demonstrate your can-do attitude and professionalism. Role-play with a friend if you can!
✨Tip Number 3
Dress the part for your interview! First impressions matter, especially in a front-facing role. Wear smart attire that reflects the professionalism expected in the job. It shows you’re serious about the position.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Officer in Preston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our Front of House Officer position.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and any specific skills that match what we’re looking for, like your SIA licence or teamwork experience. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Apleona UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front of House Officer role. Familiarise yourself with the key responsibilities like customer service, safety protocols, and communication skills. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class service, prepare examples from your past experiences where you've excelled in customer service. Think of situations where you went above and beyond to assist someone, as this will demonstrate your can-do attitude and professionalism.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. For instance, they might ask how you'd handle a difficult visitor or a safety incident. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
As the public face of the site, your appearance matters. Dress smartly and professionally for the interview to reflect the standards expected in the role. This not only shows respect for the interviewers but also gives them a glimpse of how you would represent the company.
