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- Tasks: Deliver top-notch customer service and ensure safety for all visitors.
- Company: Join Apleona, a diverse and inclusive employer in Manchester.
- Benefits: Earn £14.50 per hour with overtime, discounts, and health perks.
- Other info: Full training provided to help you shine in your role.
- Why this job: Be the friendly face of our site and make a real difference.
- Qualifications: SIA licence preferred, with strong communication and teamwork skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Manchester, M1 4LF
Hours: Monday – Friday, 8:00 am – 5:00 pm
Compensation: £14.50 per hour
Other benefits: Overtime rates, holiday days, uniform provided, employee discounts via Perkbox, cycle to work scheme, access to a virtual GP and health & wellbeing app.
Responsibilities:
- Ensure exemplary standards of customer service, safety and security are provided to the client and visitors to the site at all times.
- Act as the public face of the site, maintaining professionalism and a can-do attitude.
- Interact readily with all visitors and tenants, delivering a first-class service and proactively offering assistance to visitors and staff on site.
- Carry out regular patrols, ensuring safety for all visitors and tenants, and manage incidents on site with detailed record-keeping for compliance.
- Maintain continuous monitoring of site radio systems and liaise with the management team on all aspects of service delivery.
- Carry out minor PPMs including fire alarm testing and L8 temperature checks, report building and fabric faults, and track progress to completion.
Qualifications:
- SIA frontline guarding licence
- CCTV SIA licence (desirable)
- Previous experience managing multiple site visitors, particularly contractors
- Vigilance with attention to detail
- Excellent communication and customer service skills
- Experience working as part of a team in a multi-site FM environment
Full training is provided at start to enable you to perform effectively and become part of the team.
Apleona is an equal opportunities employer, and we are committed to recruiting a diverse and inclusive workforce. We base all employment decisions on merit, job requirements and business needs.
Front of House Officer in Manchester employer: Apleona UK
Contact Detail:
Apleona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since the Front of House Officer role is all about interacting with visitors, think of scenarios where you might need to handle tricky situations. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-facing role. Make sure you look professional and approachable. It shows you take the job seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Officer in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your can-do attitude!
Be Professional and Personable: As the public face of our site, professionalism is key! Use a friendly tone in your written application, but keep it professional. We’re looking for someone who can balance being approachable with maintaining high standards.
Attention to Detail is Crucial: In your application, demonstrate your attention to detail. Whether it's through your writing or by mentioning specific experiences where you’ve had to be vigilant, we want to know you can keep everything running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Apleona UK
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Officer. Familiarise yourself with customer service standards and safety protocols, as these will be key topics during your chat.
✨Showcase Your Communication Skills
Since this role involves interacting with visitors and tenants, practice articulating your thoughts clearly. Think of examples from your past experiences where you provided excellent customer service or resolved conflicts effectively.
✨Demonstrate Your Vigilance
Prepare to discuss how you maintain attention to detail in your work. You might want to share specific instances where your vigilance helped ensure safety or compliance, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.