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- Tasks: Ensure top-notch customer service and safety for all visitors at our site.
- Company: Join Apleona, a diverse and inclusive employer with a commitment to excellence.
- Benefits: Earn £14.50 per hour, enjoy employee discounts, and access health & wellbeing support.
- Other info: Full training provided and great opportunities for career growth.
- Why this job: Be the face of our site, making a real difference in visitor experiences every day.
- Qualifications: SIA licence preferred, with strong communication and teamwork skills.
The predicted salary is between 30000 - 30000 £ per year.
Location – Kendal, LA9 7DU
Hours – Monday – Friday, 0800-1800/ 0900- 1900
£14.50 per hour
- Overtime Rates
- Holiday Days
- Uniform provided
- Employee discounts via Perkbox
- Cycle to work scheme
- Access to a virtual GP and health & wellbeing app
We’re currently looking to recruit a Front of House Officer to ensure exemplary standards of customer service, safety and security are provided to the client and visitors to the site at all times. As the public face of the site, we’re looking for someone who will act with professionalism at all times; a can-do attitude is essential in this highly influential role.
In this role you will readily interact with all visitors/tenants within the building, delivering a first-class service and continuously looking for opportunities to proactively be of assistance to visitors and staff on site. You will be responsible for carrying out regular patrols, ensuring that it is safe for all visitors and tenants. Supported by our safety procedures, you’ll make sure that all incidents on site are managed properly and that detailed records are maintained to help keep us compliant.
In this role you will maintain continuous monitoring of site radio systems and provide regular liaison with the management team on all aspects of service delivery. In addition, this role will include the responsibility of carrying out minor PPMs to include fire alarm testing, and L8 temperature checks, you will also report any building and fabric faults, tracking progress through to completion.
As an Apleona Front of House Officer, we’re looking for:
- SIA frontline guarding licence
- CCTV SIA licence (desirable)
- Previous experience managing multiple site visitors, particularly managing contractors
- Vigilance with attention to detail
- Excellent communication and customer service skills
- Previous experience of working as part of a team in a multi-site FM environment
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of the team. Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs. Don’t miss this opportunity, apply now!
Front of House Officer in Kendal employer: Apleona UK
Contact Detail:
Apleona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer in Kendal
✨Tip Number 1
Get to know the company! Research Apleona and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work as a Front of House Officer at Apleona.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job.
We think you need these skills to ace Front of House Officer in Kendal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Front of House Officer role. Highlight your customer service experience and any relevant qualifications, like your SIA licence, to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your previous experiences have prepared you for this position. We love seeing a can-do attitude in action!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Apleona UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Officer role. Familiarise yourself with the key responsibilities like customer service, safety protocols, and communication skills. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exemplary customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where your communication and problem-solving skills shone through, as this will demonstrate your suitability for the job.
✨Dress the Part
As the public face of the site, first impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects your understanding of the professional standards expected in the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.