At a Glance
- Tasks: Provide Helpdesk support, manage queries, and coordinate with engineers and clients.
- Company: Join Apleona Technical Solutions, a leader in facilities management across the UK.
- Benefits: Enjoy employee discounts, gym access, cycle scheme, and virtual health services.
- Other info: Full training provided with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference in business operations.
- Qualifications: Strong communication, organisation skills, and experience in a fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
Location – Manchester, M3 2LF
Hours – Monday to Friday, 8am to 5pm
Some benefits include:
- Employee discounts via Perkbox
- Free access to onsite gym
- Cycle to work scheme
- Access to a virtual GP and health wellbeing app
- Plenty of training and development opportunities
The purpose of this role is to provide Helpdesk Administration Support, throughout the Nationwide company, for our Engineers, Contract Managers and the Clients. You will be responsible for first point of contact of all phone queries that we receive from our landline and Support Centre Inbox. You will be the main user of the busy Support Centre Inbox and organise accordingly to ensure emails are distributed to the relevant persons. You will be communicating daily with engineers and deploy them to reactive and planned jobs. You will also be communicating with clientele and enable them to maintain business continuity. You will be dealing with callouts that come through for all contracts across the company and make decisions in a timely fashion to ensure there is minimal disruption to businesses.
Other responsibilities include:
- Using and updating CAFM systems daily to ensure clients are kept up to date
- Liaising with suppliers and subcontractors
- Raising jobs/ purchase orders
- Planning/ booking in attendances
Our ideal Facilities Helpdesk Administrator will need to have:
- Good communication skills and numerology skills
- Good organisation skills when dealing with a busy inbox and high influx of jobs
- Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment
- Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently
- Computer literate with knowledge of Word/Excel and other Microsoft packages
- Client Facing skills including good customer service over the phone and via email
- Facilities Management knowledge or experience in a similar environment
- Good attention to detail
- Experience in raising purchase orders
- Understanding of Health Safety Legislation and compliance requirements
- Ambitious with good work ethic and is open to learning new skills
- Some knowledge or experience of working with CAFM systems
- Experience in coordinating specialist sub-contractor and engineering visits
Additional Requirements:
- Support Engineers and Contract Managers in day-to-day requirements
- Raising of purchase orders for material goods and subcontractor works
- To liaise with the client team on a regular basis to ensure a proactive support of their requirements
- To liaise with the rest of the Helpdesk Team and support where required
- To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department
- To assist in managing any sub-contractor visits
- Convey and display the Company core values of respect, trust, communication, care and commitment
- Understand job sheets and where remedial works would be required then close open jobs accordingly
- To continually monitor and develop the local administration processes and procedures
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will have administrative experience gained in a busy, everchanging environment.
Apleona Technical Solutions Ltd, are part of the Apleona Group. We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
Facilities Helpdesk Administrator employer: Apleona UK
Apleona Technical Solutions Ltd is an exceptional employer located in Manchester, offering a vibrant work culture that prioritises employee well-being and development. With benefits such as free gym access, a cycle to work scheme, and comprehensive training opportunities, we empower our Facilities Helpdesk Administrators to thrive in a supportive environment while contributing to meaningful projects across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Apleona and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy inboxes or handled multiple tasks at once. This will demonstrate that you can thrive in a fast-paced environment like the one at Apleona.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Helpdesk Administrator role. Highlight your communication skills, organisation abilities, and any relevant experience in facilities management or similar environments. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with CAFM systems, your customer service skills, and how you handle busy inboxes. Let us know what makes you tick!
Show Off Your Skills:In your application, don’t forget to showcase your computer literacy, especially with Word and Excel. If you've got experience raising purchase orders or coordinating visits, make sure to mention that too. We love a candidate who pays attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen to join our team at Apleona Technical Solutions!
How to prepare for a job interview at Apleona UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing the Support Centre Inbox and liaising with engineers and clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your verbal and written skills. Practice answering common interview questions clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the job, it's crucial to highlight your organisational abilities. Think of specific instances where you've successfully managed multiple tasks or handled a busy inbox. You could even bring a planner or digital tool to the interview to show how you keep track of your responsibilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle urgent situations. Prepare by thinking through potential scenarios related to facilities management, such as prioritising jobs or dealing with client queries. This will help you articulate your thought process and demonstrate your quick-thinking abilities.
