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- Tasks: Lead a dynamic team in managing cleaning, security, and facilities services.
- Company: Join Apleona, a forward-thinking company committed to excellence.
- Benefits: Earn £38,000, with healthcare cover, life assurance, and 25 holiday days.
- Other info: Enjoy employee discounts, access to virtual GP, and a health & wellbeing app.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in management within soft services or facilities management is essential.
The predicted salary is between 38000 - 40000 £ per year.
Location – Rugby, CV21 1HA
Permanent/ Full-Time
We’re looking for a dynamic Soft Services Manager to oversee cleaning, security reception, office services, grounds maintenance, pest control and general facilities services across this key site. This is your chance to combine leadership, innovation, and operational excellence in a role that makes a real impact.
In this role, you will manage, lead, and develop a team of site-based and mobile staff, taking overall responsibility for team performance to deliver outstanding customer service and operational excellence. You will be accountable for all aspects of service delivery, including the creation and management of cleaning schedules, audits, and ensuring full compliance with HSQE standards.
You will work closely with clients to identify risks, implement best practices, and provide tailored solutions that meet evolving business requirements. The role involves managing budgets, P&L, invoicing, and supplier performance, as well as leading regular operational meetings, audits, and innovation initiatives to drive continuous improvement and maintain high service standards.
You will also be responsible for the effective operation of the client’s on-site shop, including stock control, distribution, and, when required, working on the till. Flexibility will be essential, as you will be expected to adapt to changing business needs, provide hands‑on support when necessary, and ensure seamless service delivery across all areas, always maintaining full ownership and accountability for your team’s performance.
As an Apleona Soft Services Manager, we’re looking for:
- IOSH / NEBOSH Managing Safely or equivalent
- HNC level qualification or equivalent; BIcS certification
- Proven experience in a management role within soft services or FM
- Strong leadership and people management skills with a focus on motivation and development
- Excellent communication and interpersonal skills, with knowledge of employment law and employee relations
- Degree-level qualification in FM or Business Management (desirable)
- Experience in FM or retail sector (desirable)
- SIA Non-Front Line licence (desirable)
- Valid UK Driving license
In return, we’ll provide you with full training on ‘specialist’ items once you start and make sure that you have everything you need to do a great job and be part of the team!
Why Join Us?
- £38,000 per annum salary (Successful completion of 6 months’ probation period salary increases to £40,000)
- Healthcare Cover & Life Assurance
- 25 Holiday Days, plus Bank Holidays
- Employee discounts via Perkbox
- Access to a virtual GP
- Access to a health & wellbeing app
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Don’t miss this opportunity, apply now!
Soft Services Manager – Rugby, CV21 in Coventry employer: Apleona UK
Contact Detail:
Apleona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager – Rugby, CV21 in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Soft Services Manager – Rugby, CV21 in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Soft Services Manager role. Highlight your leadership experience and any relevant qualifications like IOSH or NEBOSH to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in previous positions.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Apleona UK
✨Know Your Stuff
Make sure you understand the key responsibilities of a Soft Services Manager. Familiarise yourself with cleaning schedules, HSQE standards, and budget management. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or improved service delivery. This is your chance to demonstrate your people management skills and how you can drive performance.
✨Understand the Company Culture
Research Apleona and their approach to soft services. Knowing their values and how they operate will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in being part of their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their current challenges in service delivery or how they measure success in this role. This not only shows your interest but also gives you insight into what’s expected.