At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic team environment.
- Company: Join Apleona, a leading UK facilities management provider with over 1500 talented employees.
- Benefits: Enjoy 22 holiday days, employee discounts, cycle to work scheme, and access to a virtual GP.
- Other info: This is a 2-year fixed-term apprenticeship based in Motherwell.
- Why this job: Gain valuable experience, receive full training, and thrive in a friendly, inclusive culture.
- Qualifications: Strong communication skills and proficiency in Word, Excel, and Outlook required.
Location: Motherwell, ML1 1RU
Hours: Monday – Friday, 8:00am to 5:00pm
Duration: 2 Year Fixed Term Apprenticeship
Salary: up to £15,758.36 per annum
22 Holiday Days, plus Bank Holidays
Employee discounts via Perkbox
Cycle to work scheme
Access to a virtual GP & wellbeing app
You will be responsible for providing excellent customer service to both internal and external customers and clients. As part of this role, you will work within a support team environment and perform various tasks to ensure smooth and efficient service delivery. You will answer calls from internal/external customers, contractors, suppliers, and other Apleona sections, record work requests and updates on the company/client CAFM systems, raise purchase orders to contractors, and handle other administrative tasks as required.
We are looking for:
- Strong written and verbal communication skills
- Experience in and ability to demonstrate excellent customer service, including call handling
- Proficiency in computer skills, particularly Word, Excel, and Outlook
In return, we will provide full training and ensure you have everything needed to succeed and be part of our team.
Apleona is a UK provider of integrated facilities management, serving over 520 UK operational sites with a workforce of more than 1500 talented employees. Our culture is fast-paced, challenging, friendly, and inclusive. We are committed to diversity and equal opportunities, making employment decisions based on merit, job requirements, and business needs.
Don’t miss this opportunity—apply now!
Apprentice Customer Support Centre Operative in Motherwell employer: Apleona UK
Apleona is an excellent employer for those seeking a rewarding career in customer support, particularly in the vibrant location of Motherwell. With a commitment to employee growth through comprehensive training and a supportive work culture, Apleona offers unique benefits such as access to a virtual GP, a cycle to work scheme, and employee discounts via Perkbox. Join a diverse and inclusive team where your contributions are valued and you can thrive in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Support Centre Operative in Motherwell
✨Tip Number 1
Familiarise yourself with the company, Apleona, and their services. Understanding their operations and values will help you tailor your conversations during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in handling calls. You might want to role-play common customer service scenarios with a friend or family member to build your confidence and improve your call-handling techniques.
✨Tip Number 3
Brush up on your computer skills, particularly in Word, Excel, and Outlook. Consider taking online tutorials or courses to enhance your proficiency, as this will be crucial for the administrative tasks you'll be handling.
✨Tip Number 4
Showcase your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, as this will demonstrate your commitment to providing excellent service.
We think you need these skills to ace Apprentice Customer Support Centre Operative in Motherwell
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Apprentice Customer Support Centre Operative position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of your customer service experience and how you can contribute to the team at Apleona.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Apleona UK
✨Showcase Your Communication Skills
As the role requires strong written and verbal communication, be prepared to demonstrate these skills during the interview. Practice answering common questions clearly and concisely, and consider providing examples of how you've effectively communicated in previous roles.
✨Highlight Customer Service Experience
Since excellent customer service is key for this position, think of specific instances where you provided outstanding service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer.
✨Familiarise Yourself with Relevant Software
Proficiency in Word, Excel, and Outlook is essential. Brush up on your skills in these applications and be prepared to discuss how you've used them in past experiences. If possible, mention any specific tasks you've completed using these tools.
✨Understand the Company Culture
Apleona values a fast-paced, friendly, and inclusive environment. Research the company culture and be ready to explain why you would be a good fit. Show enthusiasm for their commitment to diversity and equal opportunities.
