At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic team environment.
- Company: Join Apleona, a leading UK facilities management provider with a friendly culture.
- Benefits: Enjoy competitive salary, 22 holiday days, employee discounts, and health perks.
- Other info: Full training provided and great opportunities for career growth.
- Why this job: Be part of a fast-paced team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 € per year.
The details for the selected vacancy are shown below.
Location – Motherwell, ML1 1RU
Hours – Monday – Friday, 8:00am to 5:00pm
Competitive Salary
22 Holiday Days, plus Bank Holidays
Employee discounts via Perkbox
Cycle to work scheme
Access to a virtual GP
Access to a health & wellbeing app
We’re currently looking to recruit a Customer Support Centre Operative; you will be responsible for providing excellent customer service to both internal and external customers and clients. As part of this role, you will work within a support team environment and conduct a number of tasks to ensure the service delivery to the business is smooth and efficient. You will answer telephone calls from both internal/external customers, contractors, suppliers and other Apleona sections as well as recording work requests and updates on the company/client CAFM systems. In addition, you will raise purchase orders to contractors and various administration tasks as and when required.
As an Apleona Customer Support Centre Operative, we’re looking for:
- Strong written and verbal communication skills
- Experience and ability to demonstrate excellent customer service including call taking
- Ability to use computers to a good level for word, excel and outlook
- Experience of using Navision would be desirable
- Knowledge of Purchase Ordering systems
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team.
Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us! Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Don’t miss this opportunity, apply now!
Customer Support Centre Operative in Motherwell employer: Apleona Hsg S.P.A.
Apleona is an excellent employer, offering a supportive and friendly work culture in Motherwell, where you can thrive as a Customer Support Centre Operative. With competitive salaries, generous holiday allowances, and access to employee benefits like discounts and health resources, we prioritise your well-being and professional growth. Join our dynamic team and enjoy the opportunity to develop your skills while contributing to our mission of delivering exceptional service across 520 operational sites.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Centre Operative in Motherwell
✨Tip Number 1
Get to know the company! Research Apleona and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company and might even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Apleona team.
We think you need these skills to ace Customer Support Centre Operative in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application:Take a moment to customise your application for the Customer Support Centre Operative position. Highlight your experience with call handling and any familiarity with systems like Navision or purchase ordering. We want to see how you fit into our team!
Be Professional Yet Friendly:Remember, we’re looking for someone who can provide excellent customer service. Your application should convey a friendly tone while maintaining professionalism. Let your personality shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Apleona Hsg S.P.A.
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've handled difficult situations or gone above and beyond for a customer. This will show that you understand the importance of customer satisfaction in the role.
✨Familiarise Yourself with the Tools
Since the job mentions using computers and systems like Navision, make sure you have a basic understanding of these tools. If you can, try to get some hands-on experience or watch tutorials online. This will help you feel more confident during the interview.
✨Practice Your Communication Skills
Strong written and verbal communication skills are key for this role. Practise answering common interview questions out loud, focusing on clarity and conciseness. You might even want to do a mock interview with a friend to get comfortable.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Research Apleona and their values, and be prepared to explain why you want to work there. Your enthusiasm can set you apart from other candidates!
