At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic team environment.
- Company: Join Apleona, a leading UK facilities management provider with a friendly culture.
- Benefits: Enjoy a competitive salary, 20 holiday days, employee discounts, and health perks.
- Other info: Be part of a diverse team with great opportunities for growth.
- Why this job: Kickstart your career with full training and make a real impact in customer support.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 24000 - 27000 £ per year.
Location – Motherwell, ML1 1RU
Hours – Monday – Friday, 8:00am to 5:00pm
2 Year Fixed Term Apprenticeship
Salary – £16,697.60 pa
20 Holiday Days, plus Bank Holidays
Employee discounts via Reward Gateway
Cycle to work scheme
Access to a virtual GP & Access to a health & wellbeing app
We’re currently looking to recruit an Apprentice Customer Support Centre Operative; you will be responsible for providing excellent customer service to both internal and external customers and clients.
As part of this role, you will work within a support team environment and conduct a number of tasks to ensure the service delivery to the business is smooth and efficient. You will answer telephone calls handling from both internal/external customers, contractors, suppliers and other Apleona sections as well as recording work requests and updates on the company/client CAFM systems. In addition, you will raise purchase orders to contractors and various administration tasks as and when required.
As an Apprentice Apleona Customer Support Centre Operative, we’re looking for:
- Strong written and verbal communication skills
- Experience and ability to demonstrate excellent customer service including call taking
- Ability to use computers to a good level for word, excel and outlook
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team.
Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us! Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Apprentice Customer Support Centre Operative – Motherwell, ML1 1RU employer: Apleona Hsg S.P.A.
Apleona Hsg S.P.A. is an excellent employer for those seeking a rewarding role in security within the vibrant city of Preston. With a strong focus on employee development, we provide comprehensive training and a supportive work culture that values teamwork and customer service excellence. Our benefits, including discounts and health resources, ensure that our staff feel valued and motivated to contribute to a safe and welcoming environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Support Centre Operative – Motherwell, ML1 1RU
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Apleona Hsg S.P.A..
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Apleona Hsg S.P.A.. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Support Centre Operative – Motherwell, ML1 1RU
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Apleona Hsg S.P.A..
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Apleona Hsg S.P.A. and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Apleona Hsg S.P.A.
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Apleona Hsg S.P.A.. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Apleona Hsg S.P.A. will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
