At a Glance
- Tasks: Provide helpdesk support, manage queries, and coordinate with engineers and clients.
- Company: Join Apleona Technical Solutions, a leading facilities management provider in the UK.
- Benefits: Enjoy employee discounts, gym access, cycle scheme, and health support.
- Other info: Full training provided with opportunities for career growth in a dynamic environment.
- Why this job: Be the first point of contact and make a real difference in business operations.
- Qualifications: Strong communication, organisation, and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
The details for the selected vacancy are shown below.
Location – Manchester, M3 2LF
Hours – Monday to Friday, 8am to 5pm
Some benefits include:
- Employee discounts via Perkbox
- Free access to onsite gym
- Cycle to work scheme
- Access to a virtual GP and health & wellbeing app
- Plenty of training and development opportunities
The purpose of this role is to provide Helpdesk Administration Support throughout the Nationwide company for our Engineers, Contract Managers and the Clients. You will be responsible for the first point of contact for all phone queries that we receive from our landline and Support Centre Inbox. You will be the main user of the busy Support Centre Inbox and organise accordingly to ensure emails are distributed to the relevant persons.
You will be communicating daily with engineers and deploying them to reactive and planned jobs. You will also be communicating with clientele and enabling them to maintain business continuity. You will be dealing with callouts that come through for all contracts across the company and make decisions in a timely fashion to ensure there is minimal disruption to businesses.
Other responsibilities include using and updating CAFM systems daily to ensure clients are kept up to date, liaising with suppliers and subcontractors, raising jobs/purchase orders, and planning/booking in attendances.
Our ideal Facilities Helpdesk Administrator will need to have:
- Good communication skills and numeracy skills.
- Good organisation skills when dealing with a busy inbox and high influx of jobs.
- Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.
- Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.
- Computer literate with knowledge of Word/Excel and other Microsoft packages.
- Client facing skills including good customer service over the phone and via email.
- Facilities Management knowledge or experience in a similar environment.
- Good attention to detail.
- Experience in raising purchase orders.
- Understanding of Health & Safety Legislation and compliance requirements.
- Ambitious with a good work ethic and is open to learning new skills.
- Some knowledge or experience of working with CAFM systems.
- Experience in coordinating specialist sub-contractor and engineering visits.
Additional Requirements:
- Support Engineers and Contract Managers in day-to-day requirements.
- Raising of purchase orders for material goods and subcontractor works.
- To liaise with the client team on a regular basis to ensure proactive support of their requirements.
- To liaise with the rest of the Helpdesk Team and support where required.
- To monitor the progress of reactive callouts ensuring compliance and any follow-up works are picked up and delegated to the correct department.
- To assist in managing any sub-contractor visits.
- Convey and display the Company core values of respect, trust, communication, care and commitment.
- Understand job sheets and where remedial works would be required then close open jobs accordingly.
- To continually monitor and develop the local administration processes and procedures.
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will have administrative experience gained in a busy, ever-changing environment.
Apleona Technical Solutions Ltd are part of the Apleona Group. We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
Facilities Helpdesk Administrator – Manchester, M3 2LF employer: Apleona Hsg S.P.A.
Apleona Technical Solutions Ltd is an exceptional employer located in Manchester, offering a dynamic work environment where employees are valued and supported. With benefits such as employee discounts, free gym access, and a commitment to training and development, we foster a culture of growth and well-being. Join us to be part of a team that prioritises respect, communication, and care while providing essential facilities management services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Administrator – Manchester, M3 2LF
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves handling queries over the phone, get comfortable with speaking clearly and confidently. Maybe even do some mock calls with friends to sharpen your communication skills.
✨Tip Number 3
Show off your organisational skills! When you get the chance to chat with potential employers, share examples of how you've managed busy inboxes or handled multiple tasks. It’ll show them you’re ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Apleona.
We think you need these skills to ace Facilities Helpdesk Administrator – Manchester, M3 2LF
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Helpdesk Administrator role. Highlight your communication skills, organisation abilities, and any relevant experience in facilities management or customer service. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a bit of personality!
Show Off Your Tech Skills:Since you'll be using CAFM systems and Microsoft packages, mention any relevant experience you have with these tools. If you've raised purchase orders or managed busy inboxes before, let us know – it’ll make you stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Apleona Hsg S.P.A.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Facilities Helpdesk Administrator role. Familiarise yourself with the key responsibilities like managing the Support Centre Inbox and liaising with engineers and clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your verbal and written skills. Practice answering common interview questions clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
With a busy inbox and multiple tasks to juggle, organisation is key. During the interview, share specific strategies you use to stay organised, such as prioritising tasks or using digital tools. This will reassure the interviewer that you can handle the fast-paced environment they’re looking for.
✨Be Ready to Discuss Problem-Solving
The ability to make quick decisions is crucial for this role. Prepare to discuss scenarios where you've had to think on your feet or resolve issues efficiently. Highlight your experience with facilities management or similar environments to showcase your relevant skills and knowledge.
