At a Glance
- Tasks: Deliver exceptional customer service and coordinate workplace experience activities.
- Company: Join Apleona, a leading UK facilities management provider with a friendly culture.
- Benefits: Competitive salary, 22 days leave, employee discounts, and health support.
- Other info: Dynamic role with training opportunities and a commitment to diversity and inclusion.
- Why this job: Be the first point of contact and make a lasting impression on clients.
- Qualifications: Experience in customer service or hospitality roles preferred; strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location – London, SE1 7ND
Hours – Monday – Friday, 8:00am – 17:00pm
Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us!
We’re currently looking to recruit a Workplace Experience Coordinator who will deliver and maintain excellent customer service. You will be the first person a visitor or client meets or speaks to on the telephone; therefore, you will be responsible for the all-important first impression by demonstrating a high level of customer care and professionalism at the client site.
In this role, you will provide coordination and administrative support for our workplace services such as conference & meeting room management, parking & commuting and office supply management, as well as coordinating activities related to the delivery of workplace experience services for our clients including administrative support for teams. You will be responsible for the image and visual standards of the site, taking ownership of any issues or concerns and periodically inspect and maintain common area printers/coffee machine equipment.
As an Apleona Workplace Experience Coordinator, we’re looking for:
- Experience within a similar role – can demonstrate related experience e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Service roles is preferred
- Ability to demonstrate an excellent standard of spoken and written English
- Ability to use computers to beginners’ level for word and outlook
- Experience of working in a customer service environment
- Ability to demonstrate organisational skills
- Ability to multi-task and show initiative with an eye for detail
In return we’ll make sure that you receive the right training and support to make you great in your role.
Competitive Salary
22 days annual leave plus bank holidays
Employee discounts via Perkbox
Cycle to work scheme
Access to a virtual GP
Access to a health & wellbeing app
Training & Development Opportunities
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs. Don’t miss this opportunity, apply now!
Workplace Experience Coordiantor in London employer: Apleona Hsg S.P.A.
Apleona is an exceptional employer located in the heart of London, offering a vibrant and supportive work culture that prioritises employee growth and development. As a Workplace Experience Coordinator, you will enjoy competitive benefits including 22 days of annual leave, access to health and wellbeing resources, and opportunities for professional training, all while being part of a friendly team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordiantor in London
✨Tip Number 1
Get to know the company culture before your interview. Apleona values a friendly and fast-paced environment, so show us that you can fit right in by researching their values and demonstrating how you align with them.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about scenarios where you can showcase your professionalism and care. Role-play with a friend or family member to nail those responses.
✨Tip Number 3
Be ready to talk about your organisational skills. We want to hear how you manage multiple tasks and keep everything running smoothly. Prepare some examples from your past experiences that highlight your ability to juggle responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Apleona team.
We think you need these skills to ace Workplace Experience Coordiantor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer service roles. We want to see how you've made a positive impact in previous positions, so share specific examples that demonstrate your ability to provide excellent service.
Keep It Professional and Friendly:Since you'll be the first point of contact for visitors, it's crucial to convey professionalism in your application. Use a friendly tone while ensuring your written English is top-notch. This will reflect the kind of first impression we value at Apleona.
Organisational Skills Are Key:We love candidates who can juggle multiple tasks with ease! In your application, mention any experiences where you've had to manage various responsibilities simultaneously. This will show us that you're ready for the fast-paced environment we thrive in.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Apleona Hsg S.P.A.
✨Know Your Customer Service Basics
As a Workplace Experience Coordinator, you'll be the face of the company. Brush up on your customer service skills and be ready to share examples of how you've handled challenging situations in the past. Think about times when you went above and beyond for a client or resolved an issue effectively.
✨Showcase Your Organisational Skills
This role requires strong organisational abilities. Prepare to discuss how you manage multiple tasks and prioritise effectively. You might want to bring along a planner or digital tool that you use to stay organised, as it can serve as a great visual aid during your interview.
✨Demonstrate Your Communication Skills
Since you'll be interacting with clients and visitors regularly, it's crucial to showcase your spoken and written English skills. Practice common interview questions out loud and consider writing a brief cover letter that highlights your communication strengths to share during the interview.
✨Research Apleona's Culture
Familiarise yourself with Apleona's values and workplace culture. Be prepared to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team and contributing positively to their environment.
